Senior Sales Support

**Career Area**:
Sales
**Compensation Grade**:
25

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Title**:Senior Sales Support - Datacenter Planning

**Salary/Grade**:£60,320 - £75,400 per annum (depending on experience)

**Location**: Larne

**Benefits**:

- 25 days annual leave plus bank holidays
- Up to 20% bonus
- Car Allowance - £475pcm
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

**Flexible working arrangements will be considered for this role, in-line with the needs of the business.**

**About EPD**

With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations

**The opportunity**

Senior Sales Support Consultant will support key global accounts within the Electric Power Division, focusing on power solutions (gensets, enclosures, aftertreatment, etc.) that support datacenters. You will coordinate and lead global account sales and operations processes through cross functional teams to establish factory-level request for products, manage client pipeline order entry and scheduling, monitor account sales plans, and shape demand/supply with focus on delivering business results and desired customer outcomes.

**What you will do**:

- Gather, analyse, and manage key customer demand data from multiple sources for keeping information accurate for effective processing of account forecast and orders.
- Work with cross-functional groups to compile information necessary to develop and maintain pipeline orders.
- Facilitate internal and external business partners make recommendations to demand fulfillment priorities that meet customer needs
- Establish and maintain compatibility logic for customers, dealers, products and attachments.
- Train, lead, guide teams, communicate key priorities, and execute the sales and operations process by providing analysis and recommendations for leaders, while also driving process improvements.

**What you have**:
Planning and Organizing - Level Expert:

- Manages links among multiple projects and anticipates the impact of the project's outcome on all concerned.
- Synthesises pertinent information to plan a course of action.
- Documents plans with clear objectives, action steps, accountabilities, resource requirements and timelines.
- Tracks successes in order to establish processes viewed as effective for the entire enterprise.
- Proficiency in Excel and automation of data.

Decision Making and Critical Thinking - Level Extensive Experience:

- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.

Effective Communications - Level Extensive Experience:

- Can effectively communicate with internal and external stakeholders across the organisation.

Problem Solving - Level Extensive Experience:

- Ensures capture of lessons to be learned from a problem-solving effort.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.

Customer Focus - Level Extensive Experience:

- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Industry Knowledge - Level Extensive Experience:

- Educates ot