Sales Support Administrator

2 weeks ago

Larne, United Kingdom Bunzl Healthcare Full time

**Job description**

To support the Customer Service and Sales team in achievement of sales and profit targets whilst maintaining high levels of customer service. Responsible for the day-to-day internal management of Major Accounts, working with internal and external stakeholders to ensure excellent service delivery is achieved.

**Responsibilities**
- Manage out of stock items by communicating with suppliers and purchasing, advising customer accordingly. Ensure alternative products are offered when required to minimise backorders.
- Support the growth and development of Major Accounts within defined portfolio against targets working with the TMs to achieve maximum potential.
- Adapt to a highly efficient working environment, establishing good working practices.
- Manage the Customer quote process.
- Manage customer cost changes, price agreements etc.
- Ensure customer price file is updated and live for web ordering.
- Manage the CSR process to ensure stock available when required. Communicate with customer and TMs.
- Work with the customer to provide demand forecasts.
- Deal with category queries including stock and non-stock items, delisted and obsolete codes (H & O), code changes and supercessions.
- Work with Finance team to ensure customer price agreements are maintained and accurate, including customer alignment, overall margin management, price increase management, price support management (rebates), code changes, UOM issues
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
- Develop and maintain excellent working relationships and effective communications with customer contacts at all levels.
- Work with both Procurement and contracts teams on New Product Introduction (NPI).
- Carry out any other reasonable request by the business.

**Skills and Qualifications**
- Essential Skills_
- Maths and English GCSE passes (or equivalent) at Grade C or above
- IT skills including use of Microsoft office packages
- Back order Management
- Attention to detail
- Customer Satisfaction
- Excellent communication & numeracy skills
- Excellent telephone manner, customer service skills and the ability to work under pressure
- Problem Solving
- Proactive
- Decision making
- Complaint Resolution
- Desirable Skills_
- Knowledge of FSN/Recalls
- Use of Sage systems
- Experience within the Healthcare industry
- Minimum of 2 years' experience in similar role

**_Please send CV to apply._**
**_Work time: Monday - Friday 8.30am - 5pm._**
**_Salary to be confirmed._**
- About us: _

We play a key role in making healthcare happen supplying medical consumables. We supply and consolidate an extensive range of medical products, with a national logistics service to match.

Our key customers are private healthcare service providers, medical suppliers and the National Health Service.

As a Healthcare organisation we have more than 390 full time employees operating across 6 sites making more than 1,700 deliveries per day.

Additional pay:

- Bonus scheme

Schedule:

- Monday to Friday

Reference ID: SS0722

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