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Customer Support Executive

2 weeks ago

Berkshire, United Kingdom Focus Resourcing Full time

**Customer Support Executive**

A fantastic opportunity to join the growing support ream as a Customer Support Executive. We are looking for a customer focused individual with a passion for technology to work with the technical team in delivering excellent support and service to all clients.
- **Job Type**:Permanent position
- **Location**: Pangbourne, office based
- **Salary**: £16,000 - £20,000 (depending on experience)
- **Working Hours**: Monday - Friday, 9AM - 5PM

**As the Customer Support Executive, you will be responsible for**:

- Respond to customer calls and tickets on a daily basis
- Resolving tickets within SLA and keeping the customer updated at all times.
- Present the company professionally at all times, ensuring our customers experience is always a positive one
- Escalate business critical issues
- Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
- Where necessary, order/provision/configure new services for customers
- Ensure all IT support customers are fully monitored at all times
- A passion for learning new technology
- Customer service background and a drive to deliver great support to clients
- Strong written and verbal communication skills
- A drive to succeed and develop in a fast-growing IT business
- Previous IT experience would be desirable but not essential