IT Support Executive
19 hours ago
An exciting new opportunity has arisen for our highly successful and growing IT managed service provider client. We have a great opportunity for the right individual to join their growing IT support team as an IT Support Executive.
Reporting to their IT Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure both individual and team SLAs are met.
Based primarily in our Pangbourne office, you will also be required to work on client sites and from home, so a car or other motorised transport is essential.
**As the IT Support Executive, you will be responsible for**:
- Respond to customer calls and tickets on a daily basis, resolving them within SLA and keeping the customer updated at all times.
- Visit customer sites when necessary to carry out site surveys, installs and resolve faults
- Escalate business critical issues
- Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
- Where necessary, order/provision/configure new services for customers
- Ensure all IT support customers are fully monitored at all times
- Arrange and take ownership of customer projects where appropriate
**Technical Skills required**:
A strong knowledge of support and troubleshooting for Windows Server 2012/16/19 including:
- Active Directory
- Group Policy
- Domains
- File / Print service
- DNS
- Windows desktop troubleshooting skills (Windows 7/8/10)
- Microsoft 365 configuration, installation, and support
- Sharepoint set-up and site migration
- Exchange (M365) administration and migration
- Hyper-V / Virtualisation
- Physical to cloud server migration
- Hardware repairs/ troubleshooting / installation
- Experience of working with a service desk ticketing system
Experience in a prior IT Service Desk role is essential. You should be used to working to agreed deadlines, be methodical & organised and have excellent time management and attention to detail.
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