Product Owner
2 weeks ago
**Digital Product Owner - Customer Experience - Stoke-on-Trent / Flexible**
**Digital Product Owner** required for a company based in Stoke-on-Trent to be responsible for the external digital services & strategy by utilising industry best practices and innovation for site performance and optimisation, content, customerengagement & adoption & optimisation of user experience.
Within the role you will be expected to make independent decisions and recommendations in order to continuously improve our digital services, along with being required to have significant gravitas with the Head of community & critical managers for all teamsacross the business to enable the delivery of appropriate action.
In addition, technology is a significant part of the role. As such, the role holder will be required to be up to date on new technology available to the business.
The company offers a hybrid working approach with 1-2 days working in the office.
**Key Skills**
- Experience of working in and setting up agile development and delivery working practices.
- Experience of designing and managing customer journeys on an end to end basis
- Strong experience working in digital/online retail businesses.
- Significant experience of designing and managing customer journeys on an end to end basis.
- Experience of implementing new digital channels and automation such as live chat and chatbot technology with multiple providers.
- Strong analytical capability.
- Expert capability in creating dynamic and fresh digital look and feel.
- Experience in Product Management
- Experience using Digital Analytics and customer data tools
**Salary**:Between**£50,000 and £70,000** per annum plus benefits.
**How to apply**
Send your up-to-date CV to Claire Ingram at Crimson for review.
**Notes**
Do you know anyone that might be interested in this role? Refer a friend for this role to earn £250 worth of vouchers.
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