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Customer Service Advisor
2 weeks ago
About the Role
Our award winning Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class customer care to new and existing customers and truly are at the heart of our operation atNewcastle Strategic Solutions.
You will handle unscripted calls from our Customers, answering queries and solving problems. You will also work on a variety of interesting administration tasks allocated daily. This means no two days are the same and our Customer Service Advisors are alwaysworking on meaningful tasks, which can be both challenging and rewarding.
We don’t believe that excellence can be rushed. So that our customers experience the highest level of service possible we do not set our colleagues deadlines to resolve queries. We believe this allows each customer to be treated in a way that fits their needs,not ours.
Our ethos within the Customer Service Centre is putting our customers first and getting things right first time.
Our full time advisors will work 35 hours per week on a rotational shift pattern. The operating hours of our Customer Service Centre are Monday-Thursday 8am-8pm, Friday 8am-7pm, Saturday 9am-5pm, Sunday 10am-4pm. You will work one in four weekends.
We operate on a hybrid model of working, this sees our colleagues work some days from home and some from our office in Cobalt Business Park, we'd love to talk through how this might work for you. Your work life balance is important to us, if you’d rather spendmore time at home that’s fine by us, likewise if you prefer to spend a little more time in the office that’s fine too. We welcome conversation around when, where and how you work.
You will be provided with the equipment required for the role.
Full training for the role will be delivered through our fantastic Service Academy. Commencing from your first day and lasting 5 weeks, this will be ran Monday-Friday 9am-5pm.
About You
The desire to provide excellent customer service is key, NSSL perform at the highest standard and our advisors share in that enthusiasm and commitment to our customers.
Being tech savvy is also advantageous as our Advisors work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices.
About Us
Newcastle Strategic Solutions (NSSL) is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providersacross the UK. Our work has earned us an enviable reputation in the market as the best at what we do.
We are Investors in People Platinum Accredited, putting us in the top 2% of businesses IIP accredits. This means we are committed to supporting our colleagues and making NBS Group a great place to work. We ensure to listen to our colleagues via our colleaguevoice survey and Colleague Insight Forum who meet with our CEO quarterly.
We are also an organisation in which you can build a career; opening opportunities to you via in role progression, our Learning and Development team, Mentoring programmes, secondment opportunities and dedicated Internal careers page.
In addition to all of the above, we also offer a competitive benefits package, some of which include:
- A minimum of 25 days holiday (rising up to 30 days) per annum + bank holidays
- Working from home supplement upon joining
- Corporate pension scheme
- Life assurance
- Staff offers and access to staff association offering discounts for local trips, events & services
- Volunteering Days
- + Much more
