Customer Service Advisor

1 day ago

Cobalt Business Park, United Kingdom Morrison Data Services Full time

**About The Role
A bit about the role **
The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers. You will support with the validation of activity completed by our Field teams, identifying themes and trends and providingfeedback to the relevant stakeholders. You will join an established team working a variety of different workstreams with training provided by a mentor; ensuring our standards continue to remain high & consistent across the work you will be completing.
Reporting into the Process Improvement Manager, you will support with ad hoc requests to investigate data sets, providing insight through knowledge and curiosity to challenge existing processes and behaviours observed to drive efficiencies.
**Key Responsibilities for this role**:

- First point of contact for colleagues & Suppliers, providing support to resolve issues, requests and queries
- Promote and maintain a positive attitude, a high level of professionalism and reliability through attendance
- All work to be managed within the agreed department KPIs
- An aptitude for investigating and problem solving
- Ensure adherence to internal and contractual quality standards
- Work proactively to identify opportunities to improve performance and outcomes

**What you will bring to the role**:

- Excellent verbal, listening and communication skills
- High attention to detail and comfortable working in a data focused environment
- Well organised and able to prioritise
- Dedicated to the provision of excellent customer service, and desire to go above and beyond for customers
- Self-motivated and enthusiastic
- Delivering objectives and adhering to KPIs
- IT literate

**What we offer**:

- 25 days holiday + 8 days bank holidays
- Pension Scheme
- Life Assurance Cover
- Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
- Eye care vouchers
- Access to our Employee Assistance Programme and Healthcare Fund
- Reward & Recognition Scheme
- Opportunities to progress in a successful company
- Recommend a Friend and Earn scheme
- Reward & Recognition Scheme

At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.
**About The Company
Who are we?**
M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer serviceand expertise.
We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remainat the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.

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