Regional Sales Director

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. **More than 50,000 companies** - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better **customer experience (CX, CRM)** and **employee experience (ITSM, HRSM)**.

Freshworks transforms the way **world-class organizations** collaborate with customers and co-workers. The suite includes **Freshdesk **(omnichannel customer support), **Freshsales** (sales automation), **Freshmarketer** (marketing automation), **Freshservice **(IT service desk), **Freshteam **(HR management system).

**Job Description**:
**Location**: UK, Netherlands, Germany or France

**About You**:
You have run Specialist Sales Teams for at least 5 years, selling Customer Service Solutions at leading SaaS Technology companies in European market. You have successfully evangelized Customer Experience (CX) products with a proven track record of building teams known for closing large CX deals and consistently exceeding quotas. You are customer obsessed and have a passion for simplifying every experience to put customers back in control by offering the support they expect, in their channel of choice.

**Role Summary**:
As a Regional Sales Director for Europe, you **set the direction and policies for regional sales activities** related to new business and revenue generation, supporting customers in finding CX products, solutions, and services that best meet their needs. You are responsible for** building and leading a team** of Account Executives driving CX sales growth **across the region**. Reporting to the Sales GM for Europe, you will** ensure the CX GTM strategy is successfully implemented** **across the region**, delivering regional CX financial target attainment.
- Build and lead a team of high performing Account Executives known for closing large CX deals and consistently exceeding quotas.
- Evangelize industry trends, both internally and externally, and translate into actionable ways CX account leaders can implement Freshworks’ products or new features to drive value.
- Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity.
- Cultivate executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue, deploy a sales approach that accelerates CX revenue growth.
- Identify new opportunities, winning large pursuits in the CX industry, creating end to end sales lifecycle for CX deals, direct and through the field.
- Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets.
- Ensure internal processes are followed, including team’s adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy.
- Travel to company, customer, and partner events in support of sales efforts.

**Qualifications**:

- 10-15+ years of proven software sales experience with about 5 years of selling Customer Support Software products (CX) to Customer Service/Contact Center leaders and decision-makers
- 5+ years of experience in managing Specialis Sales Teams for Customer Service Solutions (CX) at leading SaaS Technology companies in the European market.
- Extensive understanding of emerging customer experience (CX) industry trends, including channels and conversational user interfaces, and the key players in the competitive landscape
- 3-year university degree (Bachelor’s)

Additional Information
**Why Freshworks**

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes.

**Our Diversity, Equity, and Inclusion Promise**

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal