Client Services Co-ordinator

At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.

We have recently received national recognition for our commitment to excellence; winning Silver at the UK Customer Experience Awards for the 2nd year running in the category of “Best CX for Vulnerable Customers” and winning “Excellence in Client Care” at the 2023 LawNet Awards. These awards are alongside our continued presence in the Times Best Law Firms list - why not come and be a part of our success?

You will be part of a supportive and flexible working environment where you have the ability to further your career aspirations. Our benefits package includes 5 weeks annual leave plus bank holidays and an extended break over the Christmas period, you are also awarded a day off for your birthday and will be signed up to our Health Care Plan designed with wellbeing in mind. Furthermore, we organise social gatherings and wellbeing initiatives throughout the year for all our employees, enhancing our supportive and inclusive work culture.

We are proud to have been recognised for our dedication to fostering a compassionate workplace environment. We were the first firm in Plymouth to be awarded the title of Compassionate Workplace by St Luke’s Plymouth, and more recently achieved the bronze award for the Wellbeing at Work programme facilitated by Livewell Southwest, with ongoing efforts towards obtaining our silver award.

**What will you do?**:
As a leading regional firm of solicitors, Wolferstans regularly receives telephone enquiries and personal visits from potential clients requiring fee and other information about our various legal services. You will be part of this team delivering an exceptional experience.

A natural “people person”, you will have a gift for building rapport and a warm, friendly demeanour. Your conversational and engaging style will help clients appreciate the many benefits of choosing Wolferstans for their legal needs.

**What do you offer?**:
Previous experience of relationship building and customer engagement in the ‘service’ sector would be desirable.

Your previous experience of having strong client care skills and excellent time management skills will enable you to manage your own workload, use your initiative and deliver the excellent service expected by our clients.

**Excellent**:

- Communication skills and client care skills.
- Time management skills and able to prioritise effectively.
- Attention to detail, confident IT skills and a proactive approach to the role.

**Able to**:

- Demonstrate a passion for client service excellence**.**:

- Deal sensitively and appropriately with confidential information.
- Develop and maintain strong relationships with team members, clients and other business sources.
- Work well under pressure within stipulated timescales and meet deadlines.

**You will be**:

- Proud of a professional and positive work attitude with the ability to embrace change.
- Willing to attend courses and webinars to increase knowledge and understanding.
- Keen to work towards or demonstrate the firm’s core competencies.
- Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.
- Department: Business Services
- Location: Flexible between North Hill, Plympton and Plymstock
- Hours: Monday to Friday, 35 hours per week, with part time hours being considered
- Closing date: 30th November 2024