Customer Service Assistant

3 days ago


StratforduponAvon, United Kingdom PetShop.co.uk Full time

Key skills:

- Working with third parties to help resolve delivery issues
- Ensuring up to date knowledge of our product ranges to enable you to answer queries from customers and helping them to place their orders
- Monitoring out of stock items, ensuring customers are informed of any delays
- Helping to manage our Click & Collect Service, ensuring customers feel welcomed and are happy with the service which has been provided
- Excellent customer service skills
- Methodical with excellent organisation skills and attention to detail
- Keen to learn and take on additional responsibilities over time
- Computer literate

This is a full-time role working Monday to Friday, 10am - 6pm (37.5 hours per week). You will also be required to work 1 in every 3 Saturdays, where this is required days off will be provided during the week.

Salary is between £20,000.00 p.a. and £23,000.00 p.a. (DOE)

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Regular cleaning and sanitisation

Ability to commute/relocate:

- Stratford-upon-Avon, CV37 9BY: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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