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Complaints & Customer Relationship Officer

2 weeks ago

Sutton, United Kingdom Encompass LATC Ltd Full time

Complaints & Customer Relationship Officer

**In this job role you will**:

- Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered
- Coordinate and administer the effective handling and resolution of complaints and enquiries
- Respond to Freedom of Information requests, Subject Access Requests and Local Government Ombudsman (LGO) enquiries
- Liaise with service users to resolve concerns

**We are looking for someone who has**:

- Working knowledge of The Housing Act 1996 Part VI & VII
- Significant experience of complaint handling in a complex and challenging environment
- The ability to communicate complex information effectively
- The ability to take a problem solving and creative approach
- The ability to identify and declare any conflict of interest

**What we offer**:

- Performance Related Pay (PRP) - up to 10% of salary
- 6.5% employers’ pension contribution
- Flexible working from the office in Sutton and home
- 23 days annual leave plus Bank Holidays
- Regular wellbeing activities

**Additional information**

**Interviews**
Interviews may be held in person

**Job Type**: Permanent

Pay: £35,808.00 per year