Customer Service Advisor

**Who are we?**

A multi-award-winning têxtile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

**Job Purpose**:
To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.

**This is based at our Mirfield site and is a hydrid role for £24,000 per annum.**

**Key Tasks and Accountabilities**:

- Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
- Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
- Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
- Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
- Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
- Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
- Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf
- Support other team members, including the UK team and Reception, ensuring the Customer Service department optimises its resource to maintain continuity of service excellence at all times to all customers
- Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.

**Education / Skills / Knowledge / Experience**
- GCSE’s or equivalent in Maths and English
- Fluency in English
- Fluency in another Language desirable but not essential
- Customer Services or customer facing experience essential
- I.T literate. Capable of speed and accuracy of data processing
- Experience of Microsoft Word and Excel

**Personal Qualities**
- Self-motivated with a ‘can do’ positive attitude
- Excellent communicator in all mediums
- Attentive listener with high emotional intelligence
- Attention to detail orientation
- Friendly, calm and professional manner
- Ability to take the initiative and demonstrate adaptability
- Demonstrable time management and planning skills
- Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
- A natural troubleshooter, collaborative in solving issues for your customer
- Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction

**In return you'll receive**:

- Full time permanent role
- £24,000 per annum
- 23 days holiday plus bank holidays
- Hybrid working
- Company pension
- Free on-site parking
- Cycle to work scheme
- Gym Discount and more

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Mirfield, WF14 8HE