Customer Service and Marketing Assistant
7 days ago
**Customer Service & Admin**
- Taking phone order.
- Courier Claims
- Returns & Refunds & reporting any issues to the warehouse manager.
- Monthly Reporting
**Social Media**
- Actively monitor, engage, and respond to comments, messages, and mentions across social platforms.
- Identify and cultivate relationships with influencers, running regular campaigns to generate UGC.
**Marketing**
- Working with our marketing partners to create monthly deals to entice customers from different search engines.
- Maintaining the website upsells and banners in-line with the current offers with marketing partners.
**Product Optimisation**
- Product Listing and Optimization: Create and optimize product listings with attention to keywords, images, descriptions, and other relevant content to drive visibility and sales.
- Keeping website navigation and store front up to date with new products.
- Customer-Centric Approach: A customer-focused mindset, prioritizing customer satisfaction and experience in all marketplace-related activities.
**Skills**:
- Proficiency in using e-commerce platforms (Shopify) and online marketplaces (Amazon, eBay etc.) Good knowledge of using Microsoft Excell.
- Excellent attention to detail, ensuring accuracy in product listings.
- Outstanding verbal and written communication skills, with a professional telephone manner.
- Outstanding organisational skills
**Job Type**: Part-time
Pay: £13.50 per hour
Expected hours: 25 per week
Additional pay:
- Bonus scheme
**Benefits**:
- Casual dress
- Free parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have experience in working with Shopify e-commerce stores?
Work Location: In person
Application deadline: 07/03/2025
Expected start date: 18/03/2025
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