Customer Service Coordinator

**CUSTOMER SERVICE COORDINATOR**

This is an excellent opportunity for someone with exceptional customer service skills to join our friendly, motivated, growing global team at our location in Mirfield.

**ABOUT THE ROLE**

The Sales function is responsible for providing the lead on customer service, sales delivery, growth and development and marketing Incora to the aerospace and defence markets.

The role of the Customer Service Coordinator is to receive and process customer enquiries relating to customer purchase orders placed, maintaining and developing relationships with customers to ensure the highest level of service is consistently provided at all times.

Duties include:

- To maintain key internal relationships within function and across function to exchange data and customer information.
- To maintain, develop and grow key external relationships with customers and to exchange data and information on delivery performance
- Processing customer sales orders and proactively managing customer order books.
- Accountable for customer service delivery post order and the accuracy and timely recording of associated data.

**ABOUT YOU**

We want to hear from you if you have:

- Proven ability to work well within a team environment to produce positive results
- Strong verbal and written communication skills with emphasis on Customer Service
- Good numerical proficiency
- An ability to work in a high-pressure environment
- Excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
- Experience of working with integrated data systems, Microsoft Office Suite, including Outlook and Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
- An eye for maintaining clear and accurate data entry, documentation, and reporting skills, as required
- The customer at the heart of everything you do
- A drive for results
- Knowledge and understanding of KPI based monitoring system (desirable)
- Knowledge of AS400 system/environment (desirable)

So if you have all this and more, we want to hear from you

In return we will offer you an exciting package that includes a great salary, benefits and more. This role offers an excellent opportunity to become a specialist in the Aerospace Industry as we will fully invest in your training. But most importantly we will offer you the chance to become part of our Incora Story.

**ABOUT US**

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical.

With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:
Industry-leading capabilities
Innovative solutions
Greater customer value
Trusted supplier relationships
Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discounts
- Free parking
- Private medical insurance
- Sick pay

Schedule:

- 37.5 hour working week
- Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: One location

Reference ID: SAL001037