Project Coordinator

7 days ago

Sheffield, United Kingdom The Growth Company Full time

The Growth Company have a new opportunity for a Project Coordinator to deliver effective first-class administrative support, meet and greet customers and liaise with a range of organisations such as Job Centre Plus, contract holders, employers, management and staff within the team.

**Key Responsibilities**:

- Take mandatory and voluntary telephone referrals from Job Centre Plus ensuring attention to detail, confidentiality and professionalism is kept at all times.
- Co-ordinate the collection and recording of all customer information details as required by both internal guidelines and prime contractors to specific timescales as required by the contract and entered on to the specific Working Well electronic data system (such as ISIS, JMS or IMPACT).
- Liaise and coordinate advisor electronic diaries and book appointments for customers, issuing JCP with appointment times and dates immediately on receipt of referral.
- Work alongside Working Well Service Manager to ensure JCP referrals are seen within 15 days and advisor caseloads are managed effectively.
- Work to daily, weekly, and monthly targets and deadlines.
- Communicate information in both a professional and informal manner to the general public.
- Manage difficult and challenging customer situations ensuring managers are communicated with any potential issues.
- Ensure petty cash is kept safe, issued to customers and weekly/monthly reconciliations are carried out in a timely manner.
- Arrange payments to contractors and customers by raising and processing the necessary paperwork.
- Raising payments and purchase orders using internal financial systems.
- Working on and communicating with internal finance department systems and processes.

**About you**:

- Good working knowledge of all Microsoft packages.
- Knowledge of administrative systems.
- A warm, approachable style to delivery is required in order to build relationships and rapport.

**Requirements**:

- Must have good customer service skills, good organisation skills and excellent IT skills.
- Ability to work to challenging target and key performance indicators.
- Flexible approach to work including willingness to travel and working occasional unsociable hours.
- The ability to work under pressure in a highly performance driven environment.
- Must have a strong interpersonal skill to deal with customers.
- Ability to work effectively as part of a team.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,600.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in S1

Reference ID: 3366

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