Scheme Support Officer

2 weeks ago

Cirencester, United Kingdom Places for People Full time

Join one of the UK's leading Property Management companies
We're Residential Management Group (RMG), and we're looking for a proactive and people-focused Scheme Support Officer to be the friendly face and go-to person at one of our residential developments. If you enjoy variety, making a difference to residents' everyday experience, and being part of a supportive team - we'd love to hear from you

More about your role

As the key on-site contact for residents, you'll help create a clean, safe, and welcoming environment across the development. Working closely with your team and the Property Manager, your responsibilities will include logging incidents and maintenance issues, supporting contractors, and promoting customer service standards. You'll carry out regular site inspections, support with light maintenance and cleanliness, and play a key role in health, safety, and fire prevention across communal areas. Security awareness and accurate record-keeping are also essential parts of this role.

More about you

You'll be approachable, presentable and always professional, with strong communication and organisational skills. You're confident working independently, proactive in spotting and reporting issues, and understand the importance of confidentiality and excellent customer service. You'll also need a good eye for detail, good IT/admin skills, and a safety-first mindset when dealing with contractors or site risks. A willingness to attend training (First Aid, H&S, Fire Warden) is essential.

What does RMG have to offer you?
- A 37.5 hour working week and a competitive salary
- 27 days holiday plus all Bank Holidays
- Option to buy/sell up to 5 days annual leave each holiday year
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

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