Senior Administration Support Officer

1 week ago

Cirencester, United Kingdom Publica Full time

**Are you customer focused, have a strong background in Office Administration or a willingness to deliver customer focused services within professional planning departments?**

You will be working within a busy planning administration team across three sites, providing support to the Validation and Support Manager and provide technical advice to applicants, agents, members of the public, and all stakeholders on matters related to planning administration, occasionally liaising and working with the validation, and wider planning teams to resolve queries. In this role you will support with managerial tasks such as annual leave approval and chairing team meetings when required and work with the manager in providing training and development for team members.**
About the role**
- You will oversee three administration teams motivating and supporting the teams to deliver excellent customer focused services
- You will should possess excellent organisational skills, allocating work in accordance with priority and demand
- Assisting with work load management, carrying out training sessions to a wide audience both remotely and face to face and delivering successful team meetings
- You should have excellent verbal and written communication skills

This is a new role covering the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep. With our agile working ethos: you will be spoilt for choice.

**You will need**:

- GCSE Maths and English C grade and above
- Previous experience of working in a planning environment
- Competent IT user on a variety of systems such as Microsoft and google suite
- Excellent verbal and written communication skills
**Special Conditions**:

- BPSS checked
- Ability to travel

Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**:

- Agile working allowing a mix of home and office working
- Flexible working arrangements _(depending on the role)_
- 26 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
- Access to digital financial advice (covering your pension scheme, mortgages and other finances)
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

Terms and conditions apply

These are just a handful of the benefits that you can enjoy when you join us

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