Customer Serv Coordinator
2 days ago
A supply company based in Pershore are looking for a confident self-starter, with a positive ‘can do’ attitude, to join our team as a Customer Service Coordinator; liaising with internal and external customers, to ensure smooth delivery of equipment servicingand planned maintenance, on-time, every time.
Working hours - 37.5, roughly 09:00 - 17:30 (1 hour lunch)
As a Customer Service Coordinator you will be responsible for:
Processing customer call-out requests
Creating and coordinating site access permits
Coordinating engineer and sub-contractor jobs
Processing engineer job sheets
Ordering spare parts and coordinating delivery
Service repair quotations and billing
Managing engineer schedule
Working with complex information
Administrative experience gained in a fast-paced environment
ERP Systems (Ideally HANSA)
As a Customer Service Coordinator you will be required to have:
Desirable previous experience with ERP Systems (Ideally HANSA), Order processing, CRM Systems, Customer Service and/or Call Centre
Ability to prioritise and manage a varied workload with conflicting priorities and tight deadlines
Excellent literacy and numeracy
Experienced Microsoft Office Suite user
Excellent telephone manner
Confident and articulate communicator
Attention to detail
Flexibility to work some evenings and weekends within the on-call rota
Additional duties when required
Here is an overview of the benefits:
Overtime payable at standard rate Monday - Friday, 1.5 on Saturday and double time on Sunday and Bank Holidays
24 days annual leave + 8 PH (taken as they come, unless they are working overtime)
Employee of the month bonus £100
Annual salary bonus 2.5% (dependant on company meeting its’ objectives)
On-call rota - earn an additional £100 plus overtime (full 7 days period, 24 hours. Take a phone and laptop home and answer queries outside office hours, plus cover the office on a Saturday)
The role of Customer Service Coordinator is on a permanent basis being paid £10 per hour.
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