Head of Clinical Operations

**Job Title**: Head of Clinical Operations
**Location**: Stratford Upon Avon Hospital
**Working Hours**: Full-time, 37.5 hours per week
Are you a visionary leader with a passion for delivering exceptional healthcare services? Stratford Upon Avon Hospital is seeking an accomplished Head of Clinical Operations to drive the growth and excellence of our Private Patient Unit (PPU) and pharmacy services. Reporting directly to the Director of Clinical Operations, this is a unique opportunity to shape the future of private healthcare and play a pivotal role in our leadership team.
About the Role
As the Head of Clinical Operations, you will lead the strategic and operational management of private healthcare services, ensuring they are safe, compliant, and financially sustainable. You’ll also support the integration and transformation of pharmacy services, championing innovation and operational excellence.
This role is at the heart of our healthcare transformation strategy, where you will work closely with the Director of Clinical Operations and the senior leadership team to enhance patient and consultant experiences, optimise processes, and deliver outstanding outcomes.
The Head of Clinical Operations will lead the strategic and operational management of the Trust’s Private Patient Unit (PPU), ensuring safe, compliant, and financially sustainable private healthcare services. The role involves delivering excellent patient and consultant experiences, driving service development, and supporting strategic objectives. The post holder will also deputise for the Associate Director when required.
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Reporting directly to the Director of Clinical Operations, the postholder will support the Directorate’s business strategy as well as providing robust leadership and management of all aspects of the Company’s private patient provision.
In addition, this role will provide support and deputise for the Associate Director of Operations Transformation for all areas within this directorate, including Pharmacy Services.
The postholder will ensure that services are legislatively compliant and be responsible for providing safe, effective, and efficient services which meet the needs of patients and wider stakeholders.
The postholder will have specific responsibility for realising the return on investment of public funds, to create and sustain high-quality Private Patient Services and to:
Routinely capture all Private Patient income.
Improve the Private Patient offering and experience (for both patients and consultants as customers).
Enable services to generate additional revenue, to be reinvested in the Trust for the continued provision and development of healthcare for all patients.
This will be achieved through developing and implementing appropriate SOPs and policies (clinical and non-clinical) and business development opportunities in conjunction with the Company and Trust leadership teams.
The postholder will also develop and execute marketing strategies to enhance the visibility and reputation of Private Patient Services, ensuring the promotion of services to a broad audience and maximising their reach. Specific marketing responsibilities will include:
Designing and implementing targeted campaigns to promote the unit’s offerings to existing and potential customers.
Engaging with key stakeholders, including consultants and patients, to develop a strong referral network.
Leveraging both digital and traditional communication channels to market the unit’s services effectively.
Working closely with the Communications team to align messaging and branding with Trust objectives.
Monitoring and analysing marketing efforts to evaluate their effectiveness and refine strategies for maximum impact.
The postholder will support any other transformational or service developments within the directorate in partnership with the Associate Director of Operations Transformation.
**Leadership and Strategy**:
Provide operational leadership for the PPU, ensuring services are efficient, safe, and compliant.
Develop and implement strategies to improve patient and consultant experiences.
Deputise for the Associate Director and support operational transformation initiatives.
**Service