Service Desk Assistant

3 days ago

London, United Kingdom NHS Resolution Full time

**The opportunity**

We are recruiting for a Service Desk Assistant to join our 1st line Service Desk Team.

**What you will be doing**

You will be providing 1st line technical IT support via the telephone and in person to NHS Resolution staff and external stakeholders at all levels. This will also include a range of clerical and administrative duties.

Shifts rotate on a weekly Monday to Friday basis and alternate between:
Early shift 8.00 to 4.30pm

Late shift 9.30 to 6pm

You must be able to work from our Canary Wharf Offices 3 days a week. From time to you may be asked to work more days on site.

**What we’re looking for**:
Ideally you will have a strong technical background, with good troubleshooting skills and a logical thinking mindset to undertake analysis, diagnosis and resolution of staff problems with at least 2 years’ experience of working in a similar role and customer facing environment. As well as:

- Administrative knowledge of Microsoft Active Directory, experience of working in a customer facing role and carrying out administrative duties.
- Ability to work effectively in a busy pressurised environment with frequently changing priorities to meet conflicting work demands are all essential criteria.
- Detailed knowledge of: Microsoft Office suite inc O365; Microsoft operating system; knowledge of end-user hardware & software and Local & Wide Area network principles.

**About us**

NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

- Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
- Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
- Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

**What do we have to offer?**

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

For those that wish to work from home, we ask that you check you are able to access an average internet speed (**per person** working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.

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