Technical Service Desk
6 days ago
GreetingsAdroitPeopleiscurrentlyhiring Title: Technical Service Desk Location:Aberdeen, UK Employment Type: Full time Employment Work mode :Onsite Key word:Service Desk,ITSMJob Description Minimum 3+ years of experience in service Desk ? Excellent communication and conversation skills in English with a Versant Score of 70 ? Good Knowledge of Incident, Change and Problem Management ? Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise with the Service Manager o Help with the development and issuance of Service Desk Operational Reports o Liaise with the designated Change lead as requested ? Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc ? Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority ? Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism ? Analyse the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. ? Attend voice calls ? Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. ? Use Remote Desktop to assist the end users as requiredTPBN1_UKTJ
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Technical Service Desk
4 days ago
Greater London, United Kingdom Adroit People Ltd Full timeTitle: Technical Service Desk Location: Aberdeen, UK Employment Type: Full time Employment Work mode: Onsite Key word: Service Desk, ITSM Job Description Qualifications Minimum 3+ years of experience in Service Desk. Excellent communication and conversation skills in English with a Versant Score of 70. Good knowledge of Incident, Change and Problem...
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IT Service Desk Analyst
1 week ago
London, United Kingdom Vadis People Service Ltd Full timeIT Service Desk Analyst - (1st / 2nd line career development opportunity) - London (City) Up to £30,000 + generous benefits package including bonus A new IT Service Desk position is available with a young, vibrant and expanding business based in the City of London. Our client can offer someone with 1st line IT service desk / helpdesk / IT support experience...
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IT Service Desk Analyst
1 week ago
London Area, United Kingdom DGH Recruitment Full time £25,000 - £35,000 per yearIT Service Desk Analyst / Technical Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst / Technical Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst / Technical Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...
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Service Desk Coordinator
4 days ago
London, United Kingdom Concept Resourcing Full timeService Desk Coordinator / Service Admin / IT / Data Centre / Telecoms / Telecommunications / Customer Service We are currently recruiting for an exciting opportunity for an experienced Service Desk Coordinator to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well suited to someone coming from an...
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Technical Service Desk Agent
6 days ago
London, United Kingdom HighSpeed Office Limited Full timeAbout hSo: hSo is a leading Technology Services company that specializes in providing cutting-edge technical solutions to clients across various industries. We are committed to delivering exceptional customer service and support, and we are now seeking a highly skilled Technical Service Desk Agent to join our dedicated team. **Job Description**: As a...
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Service Desk Engineer
3 weeks ago
London, United Kingdom Nextech Full timeRole: Service Desk Engineer Support: 1st to 2nd line Location: London Salary Expectations: (£28,000-£35,000) Work Model: Hybrid (Travel sites when needed) The Role Our client is seeking a skilled and motivated Service Desk Engineer to join their dynamic IT team based in the heart of London. This is an excellent opportunity for an experienced support...
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Service Desk Analyst
2 weeks ago
London, United Kingdom Harrison Holgate Full timeService Desk Analyst **Salary**: up to £45,000 Location: London A major Insurance Company is looking for a Service Desk Analyst to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. The main purpose of the role is to provide top quality IT support and both technical and...
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Service Desk Manager
4 days ago
London, United Kingdom La Fosse Associates Full time**Service Desk Manager - 3 months initial - London based (Hybrid working) - £550 to £650 per day - Inside IR35 - Professional Services** This contract presents an opportunity for a Service Desk Manager to join a London based strategic advisory firm, operating in an inclusive & supportive environment. The Service Desk Manager will provide strong leadership...
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Head of Service Desk
4 days ago
London, United Kingdom CPS Group Full timeRole: Head of Service Desk Location: Central London - hybrid working **Salary**: Up to £70,000 basic salary + benefits CPS Group UK Ltd are working with an award winning cloud transformation, data analytics and managed services organisation to recruit a Head of Service Desk to lead a team of on-shore and off-shore engineers and co-ordinators providing 1st...
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Service Desk Manager
2 days ago
London, United Kingdom Experis LTD Full timeMy client a large global asset management company is looking for an experienced Service Desk Manager. The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software and hardware maintenance to support our fund management, trading, distribution...