Technical Service Desk Agent

6 days ago

London, United Kingdom HighSpeed Office Limited Full time

About hSo:
hSo is a leading Technology Services company that specializes in providing cutting-edge technical solutions to clients across various industries. We are committed to delivering exceptional customer service and support, and we are now seeking a highly skilled Technical Service Desk Agent to join our dedicated team.

**Job Description**:
As a Technical Service Desk Agent, you will be the first point of contact for our clients, providing technical assistance and support for their hardware, software, and network-related issues. Your primary responsibility will be to diagnose and resolve technical problems efficiently, ensuring customer satisfaction. Key responsibilities include:

- Diagnosing and troubleshooting hardware, software, and network-related issues.
- Escalating complex issues to the appropriate teams when necessary and ensuring timely resolution.
- Providing guidance and step-by-step instructions to customers on problem-solving and issue resolution.
- Documenting all customer interactions, including issue details and resolutions, in the ticketing system.
- Following established procedures for incident management, problem management, and change management.
- Collaborating with cross-functional teams to identify recurring issues and provide feedback for process improvements.
- Keeping up-to-date with product knowledge and industry trends to enhance technical skills and customer support capabilities.
- Providing exceptional customer service and maintaining a high level of professionalism in all customer interactions.

**Requirements**:

- Proven experience as a Technical Service Desk Agent or similar role.
- Strong technical knowledge of hardware, software, and networking systems.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively in a fast-paced environment and handle multiple priorities.
- Familiarity with ticketing systems and remote support tools.
- A proactive and self-motivated approach to work.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

How to Apply:
If you have a passion for technology, enjoy helping others, and possess exceptional technical and customer service skills, we would love to hear from you.

Note:
hSo is an equal opportunity employer. We welcome and encourage diversity in the workplace.

**Job Types**: Full-time, Permanent

**Salary**: From £1.00 per year

Work Location: Hybrid remote in London

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