Property Claims Team Leader

7 days ago

Bolton, United Kingdom Davies Group Full time

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

BVS are currently looking for a Team Leader to support our case management team within our Bolton office. Becoming a Team Leader means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

**What will your day look like**:

- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handers to achieve client SLAs via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing case manager and first response absences
- Continuous improvement focus leading excellent customer service and technical delivery of property claims
- Ensure Key Performance Indicator targets are reached and maintained
- Manage client communications and perform weekly reporting elements

**Abilities And Knowledge**:

- Proven experience within a similar role leading a team, ideally within property claims industry
- Strong communication skills, both written and verbal
- The ability to lead and motivate a team to achieve performance targets
- A proactive attitude and an enthusiastic approach

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