Income Officer

2 weeks ago

Christchurch, United Kingdom Sovereign Housing Full time

We have an opportunity for a part time **Income officer** to join our **Customer Accounts **team in Christchurch.

This is a 12 month fixed term role for 28 hours a week with a mix of home and office working.

We are offering a starting salary of £22,703 - £26,486 (£30,000 - £35,000 full time equivalent) depending on experience.

**The role**:
Your responsibilities will include:

- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions

To be successful in this role you'll need:

- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

**What we can offer you**

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

**About us**

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

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