Property Repairs Coordinator

4 days ago

London, United Kingdom Easymove Full time

**Who We Are**:
We are a leading estate agency, dedicated to providing a seamless property management experience. Our comprehensive services are tailored for homeowners, buy-to-let investors, landlords, and tenants. We pride ourselves on our local expertise and our unwavering commitment to outstanding customer service, ensuring transparency, accountability, and satisfaction.

**What We’re Looking For**:
We are currently seeking an organised and proactive **Property Repairs Coordinator** to join our dynamic Property Management team. In this role, you will oversee all repair and maintenance requests, acting as the vital link between landlords, tenants, and contractors. You will ensure that property repairs are handled efficiently, cost-effectively, and to the highest standard of service.

While previous experience in property management or repairs coordination is advantageous, we welcome applicants with strong customer service backgrounds who are skilled in problem-solving, highly organised, and eager to learn.

**Key Responsibilities**:

- Manage and coordinate all property repair and maintenance requests from tenants and landlords.
- Liaise with contractors to schedule repairs and maintenance, negotiating costs and ensuring timely and high-quality work.
- Maintain strong communication and relationships with landlords, tenants, and service providers.
- Ensure all property repairs meet safety and legal compliance, including obtaining necessary certifications (e.g., EICRs, GSCs).
- Keep accurate records of all repair and maintenance activities in the property management software.
- Provide regular updates to stakeholders regarding the status of repairs and any follow-up actions required.
- Assist with basic administrative tasks, such as filing, updating records, and raising job orders.
- Handle emergency repairs outside of standard working hours when necessary.

**What You’ll Bring**:

- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong organisational skills and a keen eye for detail.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Problem-solving ability and a proactive approach to handling issues.
- Good working knowledge of MS Office and property management software (or a willingness to learn).
- Experience in a property management, maintenance coordination, or a customer service role is preferred, but not required.

**What We Offer**:

- Competitive salary of £25,000.00 - £30,000.00 per year, based on experience.
- Full-time, permanent position with Monday to Friday working hours (9:00 am to 6:00 pm). Some flexibility may be required to handle out-of-hours emergencies.
- 28 days holiday, plus access to a company pension scheme with employer contributions.
- A supportive and friendly working environment, with opportunities for learning and development.
- Access to our Employee Assistance Programme, health & well-being initiatives, and regular social events.
- Company car for work-related travel.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Property Repairs: 1 year (preferred)

Licence/Certification:

- UK Manual Driving License (preferred)

Work Location: In person

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