2nd Line IT Analyst

6 days ago

Bolton, United Kingdom Forward Role Full time

Do you have 2nd Line Support experience?

Do you have ideas and want to be heard?

Do you know what you want from your career and just need the right company to help you achieve it?

A Bolton-based business are offering exactly this, they’re looking for a 2nd Line Analyst to join them through their current stage of growth.

You’ll play an important role, helping to support customers by resolving issues & supporting the 1st Line Analysts in complex situations.

**Responsibilities**:

- Travelling to sites within the North West.
- Provide support to customers and 1st Line Analysts by resolving issues within agreed SLAs.
- Working with 3rd party suppliers & escalating more complex issues to 3rd Line.
- Take ownership of user requests.
- Proactive resolution of problems.
- Communicate effectively with customers, colleagues and suppliers.
- Ensure all documentation & systems are kept up to date.
- Troubleshooting infrastructure.
- System monitoring.
- Desktop/laptop builds.
- Access management.
- Software installations.
- Microsoft support.
- Answer calls and maintain an agreed response rate.

Required Skills & Experience:

- Full UK driving licence.
- Flexibility due to out of hours work and customer calls to site.
- 2nd Line support.
- Azure.
- Office 365.
- Effective communication, explaining technology in simple terms.

On offer:

- Up to £30,000.
- Mileage, accommodation and meals paid for when travelling to sites.
- Fantastic career progression to roles that you want to grow in to.
- Ideas are listened to.
- Supportive environment.
- Career progression paths built together.

Unfortunately visa sponsorship isn’t provided for this role, you must be fully eligible to work in the UK.

Get in touch for more info & a confidential chat.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of currentpermanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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