2nd Line Service Desk Operative

2 weeks ago

Bolton, United Kingdom Eventura Limited Full time

Eventura is an award winning Business Systems and Managed IT services provider, with offices throughout the UK and Europe. Since founding in 2003, we have helped hundreds of businesses achieve their ambitions by providing them with solutions for success.
Our complete offering of Business Systems and Managed IT services means that we can take every project from concept, through to completion and ongoing support, with a single number for customers to call.

Working as a part of the Operations department, our 2nd Line Service Desk Operatives have an important job, helping to support our customers by resolving issues and supporting 1st Line Service Desk Operatives in more complex situations.

**Principle Responsibilities**:

- Provide support to customers and 1st Line Service Desk Operatives by resolving technical issues in accordance with agreed SLA’s, working with third party suppliers where appropriate and escalating more complex enquiries to 3rd Line Support, 3rd parties, or management (when required)
- Take ownership of user requests, performing technical diagnosis and fixing the issue either remotely or onsite
- Proactive identification and resolution of problems, aiming to reduce incident occurrence
- Communicate effectively with customers, colleagues and suppliers to ensure that enquiries are handled professionally and service is restored quickly
- Ensure that all documentation and systems are kept up-to-date, including the Service Desk System
- To abide by processes and procedures of the company, to ensure security and service delivery principles are maintained
- Ensure that users are supported in the use of their technology, by providing the necessary training and advice
- Various technical tasks i.e. troubleshooting and infrastructure, systems monitoring, desktop/ laptop builds, access management, software installations, expertise in Microsoft OS and Apple IOS, ERP support.

**Qualifications**:

- Microsoft Accreditations (desirable)
- ITIL Foundation Certified (desirable)

**Experience**:

- 3 years Managed IT Services environment
- 3 years Incident Management/ IT Service Delivery

**Knowledge**:

- Networking technologies (LAN/WAN, VOIP, DHCP/DNS)
- Install and Configuration of network printers
- Active Directory and Group Policy
- VMware/ Hyper V
- Microsoft Office Suite
- Microsoft 365/Azure
- Windows Desktop 7 - Windows 11
- Microsoft Windows Server
- Exchange and Office 365/Azure
- TCP/ IP, DNS, DHCP, Active Directory
- ERP Systems i.e. Sage, NetSuite (desirable)

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- Private medical insurance
- Profit sharing
- Wellness programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bolton, BL5 3DG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Desk : 3 years (required)

Licence/Certification:

- Driving License (required)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in Bolton, BL5 3DG

Reference ID: 2ndLine001

  • 1st Line Service Desk Engineer

    5 days ago

    Bolton, United Kingdom Oxford Outcomes Full time

    Join to apply for the 1st Line Service Desk Engineer role at Oxford Outcomes We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. Job Title 1st line IT Service Desk Engineer Hours 37.5 hours per week, Monday to Friday 08:00 - 16:00 pm and every 6 weeks Monday to...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 1st Line Service Desk Engineer

    7 days ago

    Bolton, United Kingdom Outcomes First Group Full time

    OverviewWe are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 2nd Line Support Advisor

    6 days ago

    Bolton BL DG, United Kingdom Eventura Limited Full time £28,000 - £40,000 per year

    Starting at 28K, but increasing depending on experience.Join Our Team as a 2nd Line Support AdvisorAre you an experienced IT professional ready to take the next step in your support career? Eventura is seeking a proactive and technically skilled 2nd Line Support Advisor to strengthen our growing Service Desk team. In this key role, you'll act as an...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit*...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual...

  • 2nd Line IT Analyst

    7 days ago

    Bolton, United Kingdom Forward Role Full time

    Do you have 2nd Line Support experience? Do you have ideas and want to be heard? Do you know what you want from your career and just need the right company to help you achieve it? A Bolton-based business are offering exactly this, they’re looking for a 2nd Line Analyst to join them through their current stage of growth. You’ll play an important role,...