1st/2nd Line Support Engineer

2 weeks ago

Bolton, United Kingdom Concept Resourcing Full time

Concept Resourcing are currently recruiting for an experienced 1st/2nd Line Engineer commutable to Bolton.
**Package**
- 12 Months Contract
- Monday - Friday
- 9am - 5pm*
- £160 per day inside IR35
- Office Based

**The Role**
- Remotely support and identify issues affecting customer systems and services
- Perform 2nd line diagnosis with a view to resolution
- Resolution of full range of technical support issues.
- Effectively communicate with customers and within the company.
- Provide proactive monitoring and management of services to all customers.
- To be able to self-educate and attain industry standard IT accreditation's.
- Contribute to highest levels of prospect and customer satisfaction.
- Ensure that all company processes, procedures, and standards are always adhered to.
- Willing to work in a varying shift pattern including weekends, bank holidays and Out Of Hours
- Be familiar with the primary functions of networking equipment, i.e. Routers, Switches, Firewalls and wide area communications.
- Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Polycom.
- Strong knowledge of connectivity technologies (LAN/WAN/Wireless)
- Experience in configuring and troubleshooting networking protocols.
- Sound knowledge of Windows and Linux environments.
- Achievements of IT industry recognised standard qualifications is advantageous.
- Logical approach to fault-finding and commitment to see the job through working in ticketing system.
- Ability to work as part of a team with a strong work ethic.
- Willingness to learn new technologies using self-learning and dedicated training techniques.
- Excellent interpersonal, written and verbal communications skills.
- Flexible, tenacious, highly self-motivated, and committed to achieving goals.
- Be able to work in a fast-paced environment and meet deadlines, whilst remaining calm and focused on the activities needed to complete the job.
- Operational experience of VoIP and PBX technologies in telecommunication environment is desirable.

If you are interested in this vacancy, please click apply.

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