Customer Service Specialist

6 days ago

Studley, Warwickshire, United Kingdom PYVITAL Full time £25,000 - £50,000 per year

Job Title:
Customer Service Specialist

Location:
Studley (Office-Based)

Salary:
Competitive + Benefits

Contract Type:
Full-time, Permanent

About the Role:

We're recruiting for a
Customer Service Specialist
to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.

This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You'll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience.

It's an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.

Key Responsibilities:

Customer Communication & Support

  • Act as a main point of contact for customers via phone and email
  • Handle, resolve and record customer complaints professionally
  • Provide ongoing support and online training to customers

Customer Onboarding & Account Management (SAP)

  • Manage customer onboarding including registration, documentation and credit checks
  • Ensure onboarding processes are completed within SLA timeframes
  • Maintain up-to-date customer records and accurate permissions
  • Apply correct pricing rules and ensure accurate tray movement data

Order & Financial Process Management

  • Process customer orders including amendments, cancellations and pricing queries
  • Address invoice and credit note enquiries
  • Review customer balance, overdue payments and credit cover daily
  • Work with customers to ensure orders can be processed accurately and on time

Supplier to Retailer Transaction Management

  • Match supplier and retailer data, identifying discrepancies
  • Communicate differences and actions required to suppliers
  • Analyse trends and success rates and provide findings to the Key Account Manager
  • Support customers in resolving discrepancies

Reporting & Administration

  • Produce customer, sales and business reports using Excel
  • Support updates and maintenance of internal work instructions
  • Complete all administrative tasks to assist customers and internal teams
  • Perform general office management duties

Candidate Profile:

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office with at least intermediate Excel ability
  • 1+ year experience in Customer Service, Sales Support or Administration
  • Logistics or supply chain experience (desirable)
  • SAP experience (desirable)
  • Strong attention to detail with high accuracy
  • Able to work under pressure in a fast-paced environment
  • Proactive, customer-focused and a strong team player

What Our Client Offers:

  • Monday–Friday, 08:30–17:00 working hours (bank holidays required)
  • 25 days holiday + your birthday off
  • 4% employer pension contribution
  • Private medical insurance
  • Life assurance (4× salary)
  • Employee discounts programme
  • Employee Assistance Programme (EAP) for free mental health, legal & financial support

How to Apply:

If you're a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we'd love to hear from you.

About Us:

We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.

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