Specialist Services Administrator

23 hours ago

Studley Warwickshire, United Kingdom PYVITAL Full time

Job Title: Customer Service Specialist Location: Studley (Office-Based)
Contract Type: Full-time, Permanent

We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.

This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience.

It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.

Customer Communication & Support
Act as a main point of contact for customers via phone and email
Handle, resolve and record customer complaints professionally
Provide ongoing support and online training to customers
Customer Onboarding & Account Management (SAP)
Apply correct pricing rules and ensure accurate tray movement data
Order & Financial Process Management
Match supplier and retailer data, identifying discrepancies
Analyse trends and success rates and provide findings to the Key Account Manager
Support customers in resolving discrepancies
Reporting & Administration
Produce customer, sales and business reports using Excel
Support updates and maintenance of internal work instructions
Perform general office management duties

Proficient in Microsoft Office with at least intermediate Excel ability
~1+ year experience in Customer Service, Sales Support or Administration
~ SAP experience (desirable)
~ Monday–Friday, 08:30–17:00 working hours (bank holidays required)
~25 days holiday + your birthday off
~4% employer pension contribution
~ Private medical insurance
~ Life assurance (4× salary)
~ Employee discounts programme
~ Employee Assistance Programme (EAP) for free mental health, legal & financial support


We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.

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