Administrator - Service now

2 days ago


Warwickshire, United Kingdom Wipro Full time

A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimizing the ServiceNow platform to ensure smooth operations and alignment with organizational needs. ServiceNow System Administrator Certification
ServiceNow Implementation Specialist Certification
Experience working with ServiceNow domains
.
Monitor platform health and performance; Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
Ensure compliance with organisational standards and security policies.
Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
Maintain CMDB health and data integrity.
Implement ITIL best practices for service management.
Support agile development and iterative enhancements.
Provide training and guidance to end-users and stakeholders.
Strong knowledge of ServiceNow Core and Platform modules.
Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
Experience with Agile/SCRUM project management methodologies
Experience with workflow design, integrations, and performance tuning.
Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
Design, develop, and maintain custom code for all ServiceNow modules
Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Contributory pension
Extra holiday purchase
Life insurance policy
Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace.


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