Servicenow Administrator

1 day ago

Warwickshire, United Kingdom Wipro Full time

Role Description:A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimizing the ServiceNow platform to ensure smooth operations and alignment with organizational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.Preferred Requirements:ServiceNow System Administrator CertificationServiceNow Implementation Specialist CertificationExperience working with ServiceNow domains.Primary Responsibilities include:Monitor platform health and performance; apply patches and upgrades.Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.Ensure compliance with organisational standards and security policies.Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).Develop workflows, forms, and scripts to automate processes.Manage notifications, UI pages, and dashboardsCreate and manage user roles, groups, and ACLs.Maintain CMDB health and data integrity.Implement ITIL best practices for service management.Analyse current processes and propose automation opportunities.Support agile development and iterative enhancements.Maintain technical documentation and knowledge base.Provide training and guidance to end-users and stakeholders.Strong knowledge of ServiceNow Core and Platform modules.Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.Experience with Agile/SCRUM project management methodologiesExperience with workflow design, integrations, and performance tuning.Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.Exposure to incident/problem/change management and service catalog development.Background in troubleshooting and optimising workflows and scriptsGather requirements, design, develop, and maintain application integration with any third-party applicationsDesign, develop, and maintain custom code for all ServiceNow modulesDemonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applicationsBenefits:You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;Contributory pensionExtra holiday purchaseLife insurance policyPrivate medical insuranceEqual Opportunities:Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.

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