Office Manager

Office Manager

Are you empathetic, organised and committed to delivering an exceptional service? If you love making a meaningful difference every day, this could be the perfect role for you.

About Us

For over 90 years, Tom Owen and Son Ltd has been a trusted, independent, family-run funeral director, supporting bereaved families across the County of Conwy and beyond.

We believe in being human first and funeral directors second. Our approach is modern, personal and compassionate - creating bespoke funerals that celebrate life with dignity and care.

Our award-winning team are known for their warmth, professionalism and meticulous attention to detail. For us, it's the little things that matter most - because nothing is ever too much trouble.

About the Office Manager Role

This newly created Office Manager role offers the chance to play a key part in keeping our operations running smoothly. You'll join a small, close-knit team that takes a hands-on, collaborative approach to delivering an exceptional service for families during a difficult time.

In this pivotal role, you'll primarily support our Funeral Directors in coordinating funeral arrangements, combining empathy, strong organisational skills, and initiative to ensure our operations, administration, and client communications run seamlessly and with care.

Key Responsibilities:

• Provide a warm and professional first point of contact for families, handling enquiries sensitively in person, by phone or email.
• Maintain accurate digital and paper records, ensuring all documentation is completed and securely stored.
• Coordinate with registrars, ministers/celebrants, crematoria, florists, musicians, and other service providers.
• Book venues, vehicles and service times.
• Prepare funeral service materials with a keen eye for detail.
• Prepare cost estimates and manage payments, insurance plans and donations.
• Ensure appropriate stock levels, supplies and equipment are maintained.
• Develop and improve administrative processes, creating user guides and checklists.
• Keep the reception area and meeting rooms welcoming, calm and presentable at all times.
• Support marketing activities, including assisting with social media and blog content.

You'll also assist in preparing the chapel for family visits - including the dignified manual handling of coffins and the deceased (training and equipment provided), and may occasionally support colleagues with the offsite collection of the deceased, ensuring professionalism and care at all times.

About You

You'll be someone who combines compassion with efficiency - calm, capable and always attentive to the needs of others.

You will have:

• Proven administrative and customer service experience, managing a busy workload with tight deadlines.
• A warm, approachable manner and a natural sense of empathy.
• Excellent organisational and planning skills, with strong attention to detail.
• The ability to work independently and as part of a team.
• Confidence to take initiative and solve problems proactively.
• A strong work ethic and be flexible towards tasks.
• Excellent command of the English language, with strong written and verbal communication skills.
• Superb IT skills, including Microsoft Word and Excel.
• Comfort working in a setting where the deceased may be resting.
• Willingness and physical ability to assist with the dignified handling of coffins and related equipment.

Although not essential, Welsh language skills would be advantageous.

What We Can Offer

A deeply rewarding career where your compassion, precision and integrity will have a lasting impact on people's lives.

You'll join a supportive, close-knit team who take pride in what they do, in a role that truly makes a difference every single day.

• Supportive, friendly working environment, in Llandudno.
• Working Monday to Friday 9am to 5pm. Consideration will be given to candidates who would prefer part time hours, e.g. Monday to Friday 9am to 3pm.
• Full time salary in the region of £25,000 to £30,000, with the starting level dependent on experience.
• Vitality Private Medical Insurance.
• 28 days annual leave, inclusive of bank holidays.
• NEST pension scheme.

Ready to Apply?

If you're looking for a meaningful role where your skills and empathy will be valued, we'd love to hear from you.

Apply now and include a cover letter telling us why you'd love to join the team at Tom Owen and Son.

We're reviewing applications as they come in, so apply early to avoid missing out.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Private medical insurance

Work Location: In person