Microsoft CSP Operations Coordinator

3 days ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time £30,000 - £60,000 per year

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

PURPOSE OF JOB:

To ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding the Microsoft Cloud Solution Provider (CSP) programme. This role is key to maintaining the trust and reputation Bytes has built as a leading Microsoft CSP partner.

KEY RESPONSIBILITIES:

  • Own specific operational areas of the Microsoft CSP programme, adapting as business needs evolve
  • Generate regular reports to support business development
  • Support onboarding and training of new team members
  • Provide timely internal and external support via phone, MS Teams, and ticketing systems
  • Resolve queries using a strong understanding of CSP programme operations and related systems (e.g. Bytes' Cloud Dashboard, Portal, SmartInfo, Microsoft Partner Centre)
  • Identify and escalate areas needing additional support
  • Collaborate with the CSP Operations Manager to improve internal processes and workflows

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Essential:

  • GCSEs (Grade 5 or higher in Maths and English)
  • Strong customer-facing communication skills
  • Aptitude for data analysis
  • Advanced Excel proficiency
  • Excellent verbal and written communication
  • High attention to detail and accuracy
  • Strong time management and ability to multitask

Desirable:

  • 1–3 years' experience in a similar operational or customer support role

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