Facilities Helpdesk Administrator

1 week ago

Chertsey, Surrey, United Kingdom paretofm Full time £28,000 - £30,000 per year

Facilities Helpdesk Administrator

Salary: £28,000 - £30,000 DOE

Locations: Chertsey, Surrey and occasional travel to Uxbridge

Working hours: 40 hours per week, Monday to Friday

Position Overview

We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration.

Key responsibilities

Work Order Management

  • Receive, log, and prioritize incoming maintenance requests and work orders from various stakeholders
  • Assign tasks to appropriate technicians or external service providers based on skillset and availability
  • Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues
  • Update stakeholders on the status of their requests and escalate urgent matters as needed

Purchase Order Processing

  • Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities
  • Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services
  • Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes

Administrative Support

  • Assist with general administrative tasks such as filing, data entry, and documentation management
  • Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required
  • Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner

Qualifications and Experience

  • Previous facilities helpdesk/maintenance coordination experience desirable
  • Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently
  • Experience using facilities management software is highly desirable
  • Strong organisational skills with the ability to prioritize tasks and meet deadlines effectively
  • Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels
  • Attention to detail and accuracy in record-keeping and documentation
  • Ability to work both independently and collaboratively within a team environment

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