Facilities Helpdesk Administrator

2 weeks ago

Chertsey, Surrey, United Kingdom Pareto Facilities Management Ltd Full time

Facilities Helpdesk Administrator

Salary
: £28,000 - £30,000 DO

ELocations
: Chertsey, Surrey and occasional travel to Uxbridg

eWorking hours:
40 hours per week, Monday to Frida

**y

Position Overvi**

ew

We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administrati

**on.

Key responsibili**

**ties

Work Order Manag**

  • ement

Receive, log, and prioritize incoming maintenance requests and work orders from various stakeh
- oldersAssign tasks to appropriate technicians or external service providers based on skillset and availa
- bilityMonitor the progress of work orders to ensure timely completion and satisfactory resolution of
- issuesUpdate stakeholders on the status of their requests and escalate urgent matters as

**needed

Purchase Order Pro**

  • cessing

Create and process purchase orders for necessary materials, equipment, and services required for maintenance ac
- tivitiesCoordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and
- servicesMaintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation

**purposes

Administrativ**

  • e Support

Assist with general administrative tasks such as filing, data entry, and documentation
- managementPrepare reports, spreadsheets, and presentations to support the Facilities Management team a
- s requiredRespond to inquiries and aid internal and external stakeholders in a professional and courte

**ous manner

Qualifications and**

  • Experience

Previous facilities helpdesk/maintenance coordination experien
- ce desirableProficient in raising work orders, purchase orders, and managing administrative tasks
- efficientlyExperience using facilities management software is high
- ly desirableStrong organisational skills with the ability to prioritize tasks and meet deadlines
- effectivelyExcellent communication and interpersonal skills, with the ability to interact professionally with stakeholders a
- t all levelsAttention to detail and accuracy in record-keeping and d
- ocumentationAbility to work both independently and collaboratively within a team

environment

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