Head of Property Management

4 days ago

Kingston upon Thames, Greater London, United Kingdom John D Wood & Co. Full time £60,000 - £120,000 per year

Head of Property Management

  • Lead, inspire, and manage property management teams across all PMCs.
  • Implement and execute business strategy in line with the company's goals and growth plans.
  • Foster a culture of accountability, collaboration, and excellence across the department.
  • Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.
  • Operational Management
  • Oversee the management of all occupied units across the business and its brands.
  • Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
  • Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.
  • Monitor and manage the retention of occupied units within the managed portfolio.
  • Full accountability for Renewals department and income, Property management income.
  • People & Performance
  • Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
  • Conduct regular performance reviews and ensure robust people management processes are in place.
  • Maintain a strong understanding of HR best practices and support the professional development of all team members.
  • Compliance & Legislation
  • Serve as one of the company's subject matter expert on lettings legislation, including the Renters' Rights Bill and other regulatory frameworks.
  • Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.
  • Champion high standards of governance and risk management within all property management activities.
  • Customer Service & Brand Standards
  • Lead from the front in delivering an exceptional client experience.
  • Uphold the brand values and reputation of John D. Wooden Company and its associated brands.
  • Ensure consistent delivery of outstanding service across all touchpoints.

About you:

  • Proven experience leading a property management department
  • Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.
  • Excellent presentation and articulation skills, with the ability to engage confidently at board level.
  • Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.
  • ARLA qualified (Level 4 or equivalent preferred).
  • Demonstrated ability to drive performance and implement strategic initiatives.
  • Skilled in people management, performance reviews, and HR processes.
  • Highly organised, commercially astute, and customer-focused.

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