Retail Operations Manager

1 week ago

Kingston upon Thames, Greater London, United Kingdom Whittard of Chelsea Full time £25,000 - £35,000 per year

At 
Whittard of Chelsea
, we've been delighting customers with exceptional tea, coffee, and hot chocolate since 1886. In our 
flagship store
, we bring that passion to life on a grand scale-welcoming thousands of customers, handling complex operations, and upholding the highest standards of excellence.

We're now seeking a 
Retail Operations Manager
 to keep everything running like clockwork behind the scenes-managing stock, leading on efficiencies, and creating the solid foundation that allows our customer experience to shine.

A Day in the Life

You'll be:

  • Running Retail Operations
     – Overseeing stock movement, deliveries, replenishment and all operational routines to support a seamless customer journey.
  • Driving Efficiency
     – Identifying smarter, faster, more effective ways of working across the store and ensuring resources are used in the right way.
  • Owning Compliance
     – Ensuring the store meets all operational standards including 
    health & safety, food safety, security and cash handling
    .
  • Maintaining Retail Excellence
     – Keeping back-of-house and shop floor standards high-from visual presentation and stockroom layout to ticketing and housekeeping.
  • Supporting the GM
     – Acting as a trusted right hand in all operational areas, stepping up when required, and contributing to store planning and execution.
  • Leading by Example
     – Coaching team members on best practice in stock handling, systems use, and operational routines.

What Makes You Exceptional? We're looking for someone with:

  • Previous operations or stock management experience
     – ideally from a busy retail environment with high volume and pace.
  • Strong attention to detail
     – with an ability to spot inefficiencies, reduce waste, and improve systems.
  • Confidence using stock systems and reporting tools
     – you know your way around replenishment processes and can translate data into action.
  • Calm, logical thinking
     – you're comfortable juggling tasks, solving problems on the go, and keeping things moving during busy periods.
  • A passion for structure and standards
     – you understand how back-of-house excellence enables a fantastic front-of-house experience.
  • Team collaboration
     – able to build strong relationships across the wider store team and support colleagues to follow best practice.

Why Whittard – and Why Our Flagship Store?

This isn't just an operations role-it's a key leadership position in one of our most important stores. At our 
flagship location
, you'll be trusted with the systems, routines, and resources that power the store, all while working with a passionate, supportive team.

We offer:

  • Up to 50% staff discount
  • Monthly product allowance
  • Retail bonus scheme
  • Training and development pathways
  • A vibrant store environment where your work truly makes a difference

Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences.

Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.

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