Software Technical Support

2 weeks ago

Bourne End, Buckinghamshire, United Kingdom Zebra Technologies Full time £40,000 - £60,000 per year

Overview

We're looking for a customer focused individual, specialized in applications, to join our team In this role you will be supporting our business customers across EMEA region.

Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.

This role is suitable for candidates which have more years of experience in technical background knowledge.

Responsibilities

  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
  • Ensures overall service and solution delivery to achieve quality customer outcomes
  • Manages the relationship with account and oversees customer satisfaction for assigned accounts
  • Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
  • Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
  • Interprets data provided by the customer to help drive effective business decisions
  • Ensures customer SLA's/KPIs and quality standards are met
  • Ensures territory/vertical readiness for new product and offer launches
  • Delivers service reference customer case studies to distinguish company services and solutions from competitors
  • Manages multiple tickets related a spectrum of technical problems
  • Collaborates with fellow technicians and supervisor to solve complex problems

Qualifications

  • Bachelor's degree in Engineering is preferred or 2+ years of relevant work experience
  • English fluency-written and verbal
  • HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

Benefits

  • 25 days holiday + public holidays
  • Up to 32 hours paid time off per year to volunteer with a charity of your choice
  • Reward & Recognition scheme - earn points to spend online
  • Pension Scheme with a matched contribution up to 7%
  • Private medical cover
  • Access to an innovative online learning platform
  • Cycle to work scheme
  • Employee Assistance Program

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