Technical Support Representative I
2 weeks ago
Technical Support Representative - Digital Products & Networking
At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to execute are pivotal to our core organisational mission. Vicon's development efforts focus on today’s leading-edge security technologies including digital recording, data storage, IP video solutions, analytics. cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. Your base of operations will be at our UK office located in Hedge End, Southampton.
Provide both pre and post-sale Tier1-2 level support to include the installation, troubleshooting, servicing, and project management of Vicon video management systems on-site, via telephone and/or remote connection.
Providing telephone, email and on-site factory technical support and representation.
Conducting training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation.
Performing site surveys and determining conceptual requirements of system designs and implementing with the support of Project Engineering, Technical Support and Inside Sales groups.
Responsible for the implementation of Beta programs including the installation, weekly evaluations, and preparation of technical status reports. Test and replicate hardware and software networking and application issues.
Interest in both PC (hardware/software) and Network Technology
Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction.
Ability to work independently with minimal supervision
Ability to travel up to 15% of the time
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Hedge End, United Kingdom Vicon Industries Full timeTechnical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to...
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