Technical Support Representative
1 week ago
Technical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to execute are pivotal to our core organisational mission. Vicon's development efforts focus on today’s leading-edge security technologies including digital recording, data storage, IP video solutions, analytics. cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at: http://www.vicon-security.com We are looking for a talented and technically skilled “people person” who enjoys working with clients and is proud of his/her ability to provide superior customer service. Your base of operations will be at our UK office located in Hedge End, Southampton.JOB SUMMARY:Some of your duties will include: Provide both pre and post-sale Tier1-2 level support to include the installation, troubleshooting, servicing, and project management of Vicon video management systems on-site, via telephone and/or remote connection. Providing telephone, email and on-site factory technical support and representation. Conducting training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation. Performing site surveys and determining conceptual requirements of system designs and implementing with the support of Project Engineering, Technical Support and Inside Sales groups. Responsible for the implementation of Beta programs including the installation, weekly evaluations, and preparation of technical status reports. Creation of Technical FAQ’s and Knowledge Bases. Test and replicate hardware and software networking and application issues. JOB REQUIREMENTS:General skills-Interest in both PC (hardware/software) and Network TechnologyExcellent written and verbal communications skills, as well as presentation skillsEnjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction.Great problem-solving abilities Outstanding organisational skills Superior customer service orientation Strong attention to detail Ability to work independently with minimal supervision Ability to travel up to 15% of the time
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Technical Support Representative
1 week ago
Hedge End, United Kingdom Vicon Industries Full timeVicon Industries is building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a rich history serving key security and monitoring needs across EMEA, our precision and execution are pivotal to our core mission. Our development focuses on leading‑edge security technologies including digital...
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Technical Support Representative
2 weeks ago
Hedge End, United Kingdom Vicon Industries Full timeTechnical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to...
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Technical Support Representative
2 weeks ago
Hedge End, United Kingdom Vicon Industries Full timeTechnical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to...
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Technical Support Representative
2 weeks ago
Hedge End, Hampshire, United Kingdom Vicon Industries Full timeTechnical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to...
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Technical Support Representative I
2 weeks ago
Hedge End, Hampshire, United Kingdom Vicon Industries Full timeTechnical Support Representative - Digital Products & Networking At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in EMEA, our exactness and ability to...
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Technical Support Executive
2 weeks ago
Hedge End, United Kingdom The Work Shop Full timeAre you interested in working night shifts? Are you passionate about customer service? We would love to hear from you! Due to ambitious growth and expansion, our client is looking for a dedicated Technical Support Executive to assist their customers with technical queries and improve customer experience. **Main duties of the Technical Support...
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Area Sales Representative
7 days ago
Hedge End, Hampshire, United Kingdom Carpet Roles UK Autumn 2025 Full time £30,000 - £50,000 per yearSales Representative - Carpet and Flooring - South Coast / Hants / Dorset / SussexLocation: South CoastPostcodes Covered: SO, PO, BH, DTSalary: £30000 (rising to £34500 darter qualifying period) + Commission + Car Allowance etcContract Type: PermanentThe Company:Carpet Roles UK are delighted to be assisting their clients, a well known UK Carpet and...
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Call Centre Representative
5 days ago
Hedge End, United Kingdom Job to Career Full time£18,000 basic salary plus benefits - OTE £30,000 We are delighted to announce we are working with a highly respected business based in the Southampton area, who are looking for Call Centre Representative to work in the after sales team. This opportunity will suit anyone who may have come from a customer service background, possibly automotive but not...
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Call Centre Representative
2 weeks ago
Hedge End, United Kingdom Job to Career Full time£30,000 OTE We are delighted to announce we are working with a global iconic brand, main dealer group, who are high respected in the motor trade. They are based in the Southampton area and looking for Call Centre Representative to work in the after sales team. This opportunity will suit anyone who may have come from a customer service background, possibly...
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Technical Co-ordinator
7 days ago
Hedge End, Hampshire, United Kingdom Barratt Redrow Full time £40,000 - £60,000 per yearWhat you'll be doing?The Design and Technical teams are involved in all aspects of housing design and innovation, this team is also responsible for researching the best materials, at the best cost.In terms of design, there's the sheer variety of our sites, many of them using existing buildings, and all of them with unique problems to solve. Then there's the...
