Customer Loyalty Specialist

21 hours ago

Milton Keynes MK, United Kingdom CreatePay Full time
About CreatePay

At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that's exactly the kind of experience we want every interaction with us to deliver.

About the Role

We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn't a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more.

You'll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You'll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible.

We want someone who's just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one's for you.

Requirements
Key Responsibilities
  • Proactively contacting customers to renew contracts and ensure continued service satisfaction.
  • Receiving inbound customer service calls and resolving queries efficiently and professionally.
  • Managing customer cancellations, identifying reasons, and supporting smooth account closures.
  • Support the onboarding of new customers and help get their payment terminals set up smoothly.
  • Maintain and update the CRM, including the boarding of new accounts.
  • Provide support via shared inboxes and respond to internal/external queries efficiently.
  • Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
  • Deliver general operational and administrative support across the team.
  • Assist with basic reporting and data tracking where needed.
  • Identify and suggest areas for operational improvement and process efficiency.
  • Support training and upskilling initiatives across the team when required.
What We're Looking For
  • Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
  • Experience working in a card payments or fintech business is a strong plus, but not essential.
  • Exceptionally organised with strong attention to detail.
  • Comfortable working across multiple systems and tools (CRM experience is a plus).
  • A confident communicator, both written and verbal.
  • Proactive, adaptable, and comfortable with changing priorities.
  • A natural problem-solver who takes ownership and gets things done.
Benefits
What You'll Get
  • 25 days' holiday plus Bank Holidays
  • Casual dress and relaxed office culture
  • Regular incentives – including the chance to earn overseas trips
  • Free CreatePay Rewards access
  • Free gym passes
  • The chance to work in a fast-growing, supportive team where your impact is genuinely felt

  • Customer Loyalty Specialist

    4 days ago

    Milton Keynes, United Kingdom IKEA Full time

    We have a fantastic opportunity for a Store Customer Loyalty Specialist at our Milton Keynes store on a full-time, permanent basis. This is an exciting opportunity, and you'll be joining a great team! WHAT WE OFFER - Competitive salary of £24,000 per annum. - 39-hour contract working 5 days over 7, with every 2nd weekend off WORKING WITH US HAS ITS...

  • Customer Loyalty Specialist

    2 weeks ago

    Milton Keynes, United Kingdom CreatePay Full time

    About CreatePayAt CreatePay were a leading provider of payment solutions dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart simple and designed to make life easier for our customers and thats exactly the kind of experience we want every interaction with us to...

  • Customer Experience Specialist

    6 days ago

    Milton Keynes, United Kingdom more. As Full time

    Customer Experience Specialist – Milton Keynes We are looking for a proactive Customer Experience Specialist to join our forward‑thinking financial services organisation based in Milton Keynes. The role is hybrid, offering a supportive environment and a clear career progression. Collections Advisor – Milton Keynes (Hybrid) Key Responsibilities: Make...

  • Procurement Specialist

    20 hours ago

    Milton Keynes MK BB, United Kingdom Domino's Full time

    About The RoleJoin the World's Leading Pizza Delivery CompanyYou already know who we are and what we do Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.We're looking for a talented Procurement Specialist to join our...

  • Customer Success Specialist

    3 days ago

    Milton Keynes MK AJ, United Kingdom MSD Full time

    Job DescriptionDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring...

  • Customer Support Specialist

    2 weeks ago

    Milton Keynes MK FR, United Kingdom FuseMetrix Group Limited Full time £24,000 - £30,000 per year

    About FuseMetrix GroupThis is a great opportunity to join an established and growing UK software company, developing powerful all-in-one systems used by a wide range of clients across multiple industries. With a focus on reliability, innovation and long-term partnerships, the business supports customers through every stage of their growth - offering tools...

  • Customer Service Marketing Executive

    2 weeks ago

    Milton Keynes MK, United Kingdom BSH Home Appliances Full time £35,000 - £45,000 per year

    Tomorrow is our homeStart at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they...

  • Customer Service Manager

    1 day ago

    Milton Keynes MK, United Kingdom Keith Elkington Transport (Scotland) Ltd Full time

    Customer Service ManagerKeith Elkington Transport Ltd, Milton Keynes, MK8 8DFFull-Time | Senior Leadership RoleWorking hours: Monday - Friday, 9am - 6pm (office based)About UsKeith Elkington Transport is the UK's specialist in commercial foodservice equipment logistics. With strategic hubs in Milton Keynes and East Kilbride, a 75,000+ sq ft warehousing...

  • Customer Care Specialist

    1 week ago

    Milton Keynes, United Kingdom 1st Choice Rec Full time

    Our client is expanding their Customer Care team and is currently recruiting for several exciting Customer Care Specialist roles based in the Milton Keynes office, working within a fun and energetic team. Within the role you will be part of a business-critical team, delivering high quality customer service to the UK customers. Position: Customer Care...

  • Customer Care Specialist

    2 days ago

    Milton Keynes, United Kingdom 1st Choice Rec Full time

    Our client is expanding their Customer Care team on a temporary basis and is currently recruiting for several Customer Care Specialist roles based in the Milton Keynes office for up to 3 months, working within a fun and energetic team. Within the role you will be part of a business-critical team, supporting the ongoing work load and delivering high quality...