Customer Support Specialist

1 week ago


Milton Keynes MK FR, United Kingdom FuseMetrix Group Limited Full time £24,000 - £30,000 per year

About FuseMetrix Group

This is a great opportunity to join an established and growing UK software company, developing powerful all-in-one systems used by a wide range of clients across multiple industries. With a focus on reliability, innovation and long-term partnerships, the business supports customers through every stage of their growth - offering tools that manage everything from day-to-day operations to strategic decision-making. The team is collaborative, solutions-focused, and committed to delivering an excellent customer experience.

The Role

As a Customer Support Specialist, you'll be the first point of contact for customers seeking help with a feature-rich platform. Support is provided via phone, email, and live chat, and queries can range from basic usage to more technical configuration issues - so strong problem-solving skills and an interest in technology are key.

While this is a hands-on support role, it also offers exposure to wider parts of the business, making it a solid entry point for someone interested in developing a longer-term career in customer success, onboarding, or implementation.

Key Responsibilities

  • Respond to incoming queries via ticketing system, live chat, email, and phone.
  • Troubleshoot and guide users through configuration-based support (no coding required).
  • Learn the product in depth to offer accurate, efficient advice.
  • Escalate more complex technical issues where needed.
  • Contribute to support documentation and internal knowledge sharing.
  • Deliver a friendly, solution-focused experience for every customer.

What We're Looking For

  • Experience in a customer-facing role (support, service desk, or similar).
  • Confident communicator with strong written and verbal skills.
  • Technically curious - able to pick up complex systems quickly.
  • Calm under pressure and comfortable handling multiple conversations at once.
  • A team player who's also happy working independently.
  • Previous experience with CRM or support tools is desirable.

What's On Offer?

  • Competitive salary.
  • Pension scheme and additional benefits.
  • Supportive and collaborative team culture.
  • Exposure to a modern, complex SaaS product.
  • Opportunities to broaden your skills and explore future paths in customer success, account management or implementation.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Free parking
  • On-site parking

Work Location: In person



  • Milton Keynes MK, United Kingdom CreatePay Full time

    About CreatePayAt CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that's exactly the kind of experience we want every interaction with us to...


  • Milton Keynes, Milton Keynes, United Kingdom FuseMetrix Group Ltd Full time

    About FuseMetrix GroupThis is a great opportunity to join an established and growing UK software company, developing powerful all-in-one systems used by a wide range of clients across multiple industries. With a focus on reliability, innovation and long-term partnerships, the business supports customers through every stage of their growth - offering tools...


  • Milton Keynes MK AJ, United Kingdom MSD Full time

    Job DescriptionDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring...


  • Milton Keynes, United Kingdom MSD Full time

    Customer Support Specialist **Search Firm Representatives Please Read Carefully** **Employee Status**: Regular **Relocation**: No relocation **VISA Sponsorship**: No **Travel Requirements**: 75% **Flexible Work Arrangements**: Hybrid, On-Site, Remote Work **Shift**: Not Indicated **Valid Driving License**: Yes **Hazardous Material(s)**: **Number of...


  • Milton Keynes, United Kingdom more. As Full time

    Customer Experience Specialist – Milton Keynes We are looking for a proactive Customer Experience Specialist to join our forward‑thinking financial services organisation based in Milton Keynes. The role is hybrid, offering a supportive environment and a clear career progression. Collections Advisor – Milton Keynes (Hybrid) Key Responsibilities: Make...


  • Milton Keynes MK, United Kingdom Keith Elkington Transport (Scotland) Ltd Full time

    Customer Service ManagerKeith Elkington Transport Ltd, Milton Keynes, MK8 8DFFull-Time | Senior Leadership RoleWorking hours: Monday - Friday, 9am - 6pm (office based)About UsKeith Elkington Transport is the UK's specialist in commercial foodservice equipment logistics. With strategic hubs in Milton Keynes and East Kilbride, a 75,000+ sq ft warehousing...


  • Milton Keynes, United Kingdom John Ross Associates Full time

    **Software Support Specialist** - This is not a typical 'Tech Support’ role - You will be responsible for Coding, Testing, Implementing our clients Bespoke Software in addition to Providing Exceptional IT Support & Troubleshooting Services. - Hybrid Working - Mon & Fri - Home Based - Tue/Wed/Thur - Office Based - Roles available in Taunton, Milton Keynes...


  • Milton Keynes, United Kingdom 1st Choice Rec Full time

    Our client is expanding their Customer Care team on a temporary basis and is currently recruiting for several Customer Care Specialist roles based in the Milton Keynes office for up to 3 months, working within a fun and energetic team. Within the role you will be part of a business-critical team, supporting the ongoing work load and delivering high quality...


  • Milton Keynes, United Kingdom Xero Full time

    **How you’ll make an impact** Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting our customers and...


  • Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    The role & impactAs a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero's features through proactive outreach and efficient problem-solving across...