Customer Experience Specialist

Customer Experience Specialist – Milton Keynes We are looking for a proactive Customer Experience Specialist to join our forward‑thinking financial services organisation based in Milton Keynes. The role is hybrid, offering a supportive environment and a clear career progression. Collections Advisor – Milton Keynes (Hybrid) Key Responsibilities: Make outbound and receive inbound calls to discuss and resolve overdue payments. Communicate with customers through SMS, email and online chat. Offer practical, FCA‑compliant solutions to customers in financial difficulty. Make informed decisions that balance customer needs and business objectives. Maintain high standards of service, professionalism, and compliance. Ensure full adherence to internal procedures and FCA regulatory requirements. Support wider business teams when required. Ideal Candidate: Previous experience in Collections, Credit Control or Financial Services customer support. Strong understanding of FCA regulations and Treating Customers Fairly (TCF). Confident handling sensitive or difficult conversations with empathy and resilience. Excellent verbal and written communication skills. Strong IT skills, including proficiency in Microsoft Office. Ability to prioritise workload, work well under pressure, and maintain attention to detail. A proactive, positive attitude with a willingness to go above and beyond. What’s On Offer: Competitive base salary. Amazing annual bonus scheme. Guaranteed annual salary review. Clear career progression opportunities within a growing business. Hybrid working model. Comprehensive benefits package including private healthcare and discounted gym memberships. Ongoing training and development within a supportive environment. A collaborative culture that values innovation and continuous improvement. All applicants will be subject to basic criminal record and credit checks in line with UK government pre‑employment screening standards. Customer Support Specialist – Remote (Cloud‑Based Solutions) Responsibilities: Respond promptly and professionally to customer inquiries regarding software functionality, technical issues and account management. Diagnose and resolve software‑related problems for a diverse user base. Provide clear, step‑by‑step guidance via phone, email and live chat. Document all interactions, issues and resolutions accurately in the CRM system. Collaborate with engineering and product teams to report bugs and suggest improvements. Develop and maintain knowledge base articles and FAQs. Assist with user onboarding and provide training on product features. Identify trends and proactively suggest solutions to improve customer experience. Contribute to team goals and objectives, aiming for high customer satisfaction. Manage multiple support requests simultaneously while maintaining accuracy and attention to detail. Qualifications: Proven experience in a customer support or technical helpdesk role, preferably with SaaS products. Excellent communication skills, both written and verbal. Strong problem‑solving and analytical abilities. Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems. Ability to work independently and manage time effectively in a remote work environment. A patient, empathetic, and customer‑centric attitude. Familiarity with common web technologies and software applications. High school diploma or equivalent; further education or certifications in IT or a related field are a plus. Ability to adapt quickly to new software and technologies. This is an excellent opportunity to build a career in customer support within a dynamic tech company, working remotely from anywhere in the UK. We offer a supportive team environment, continuous learning opportunities and competitive compensation. Senior Customer Success Specialist – Milton Keynes (Hybrid) Key Responsibilities: Manage a portfolio of key customer accounts, ensuring high satisfaction and retention. Develop and execute customer onboarding plans. Provide proactive technical support and address inquiries efficiently. Identify and pursue opportunities for account growth (upselling and cross‑selling). Conduct regular business reviews with clients to ensure they are achieving their goals. Act as a liaison between customers and internal teams (product, sales, support). Gather customer feedback and provide insights to improve products and services. Manage customer escalations and resolve complex issues. Contribute to the development of customer success playbooks and resources. Track customer health metrics and implement strategies to improve them. Qualifications: Proven experience in a Customer Success, Account Management or similar client‑facing role. Excellent communication, interpersonal and presentation skills. Strong understanding of customer relationship management principles. Experience with CRM software (e.g., Salesforce, HubSpot). Ability to manage multiple priorities and deliver results in a fast‑paced environment. Problem‑solving and conflict‑resolution skills. Bachelor’s degree in Business, Communications or a related field, or equivalent experience. Remote Customer Service Specialist – E‑Commerce Company Responsibilities: Respond to customer inquiries via email, chat and phone in a timely and professional manner. Provide accurate information about products, services and company policies. Troubleshoot and resolve customer issues, complaints and requests efficiently and effectively. Process orders, returns and exchanges according to company guidelines. Escalate complex issues to the appropriate departments when necessary. Maintain detailed records of customer interactions and transactions. Gather customer feedback to identify areas for service improvement. Contribute to building customer loyalty and fostering positive brand perception. Adhere to all company standards for quality assurance and customer service performance. Assist with updating customer service knowledge base articles and FAQs. Qualifications: Proven experience in a customer service or customer support role. Excellent written and verbal communication skills. Strong active listening and problem‑solving abilities. Proficiency in using customer service software and CRM systems. Ability to remain calm and professional under pressure. Strong organisational skills and attention to detail. Ability to work independently and manage workload effectively in a remote setting. A genuine passion for helping customers and providing exceptional service. Reliable internet connection and a suitable home working environment. Must have the right to work remotely within the UK. This role offers flexible working hours, making it ideal for individuals seeking a part‑time position or supplementary income. Join our client’s customer‑focused team and make a real difference in the customer experience. About the Job Title and Location Title: Customer Experience Specialist Location: Milton Keynes #J-18808-Ljbffr