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People Operations Coordinator
2 weeks ago
About Our Company
LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.
With employees across 15+ countries, our platform supports twelve currencies and integrates directly with local banks and mobile money providers, ensuring fast, low-cost transactions. But we're not stopping at payments. LemFi is building a comprehensive financial ecosystem empowering immigrants with the financial tools they need to thrive—wherever they go.
Our vision: To build the first full-stack financial services hub for the world's immigrant population.
Who You Are
You're a proactive and organised People professional who thrives on creating great employee experiences and keeping people operations running smoothly. You're someone who is not afraid to get into the nitty gritty of things, see the gaps and find ways to make things better.
Reporting to our Senior People Operations Manager, you'll play a key role in ensuring our team members have a seamless experience throughout their LemFi journey from onboarding, off-boarding to day-to-day support. This is an exciting opportunity to take ownership of key HR processes within a global, fast-growing fintech company with a great potential to grow within the role.
This is a hybrid working role with 1-2 days in one our offices - we are open to this role being based either in London or Riga.
Day-to-day Responsibilities
- Manage the full onboarding and offboarding process, including pre and post new joiner logistics, right to work processing, first/last day processes, coordination and delivery of HR induction
- Managing people ops, including benefits administration, memberships, sick leave, and employee contracts
- Organise, schedule and conduct phone interviews with candidates across departments including Customer Support
- Oversee the probation process (liaising with Senior People Ops Manager, ensuring Rippling is up to date and issuing letters)
- Maintain accurate and compliant employee data in Rippling (our HRIS), ensuring records are always up to date and we're staying compliant.
- Serve as a first point of contact for day-to-day employee questions on policies, time off, benefits, and travel guidelines.
- Assist the Senior People Operations Manager with employee relations issues offering a consultative approach to advise leaders on company policy and support key projects.
- Create, organise and maintain content for our internal People Wiki (guides, FAQs, policies) to ensure employees have access to up-to-date information.
- Assist with HR administrative tasks including employee documentation, reporting, and compliance tracking.
- Collaborate with the wider People Team on global people initiatives such as engagement and well-being.
- Contribute to the smooth running of our global offices and help build an engaging and inclusive workplace culture.
What We're Looking For
- You are proactive with a can-do attitude: you take initiative, enjoy solving problems and love to get things done.
- You lead with empathy, are trustworthy and a strong communicator.
- You're adaptable and resilient: you enjoy working in fast-paced, ever-changing environments.
- You're detail focused and organised.
- You have previous experience (1-2 years) as part of a Global People Team.
What You'll Gain By Joining Our Team
- The opportunity to take ownership of onboarding and employee experience initiatives within a global fintech startup.
- Exposure to HR systems, processes, and global people operations.
- A chance to contribute to building scalable and employee-friendly HR processes.
- Collaboration with and mentorship from an experienced People Team that values initiative, empathy, and continuous improvement.
