Operations Manager

2 weeks ago

Manchester, New Hampshire, United Kingdom HarKaye Core Talent Full time £45,000 - £65,000 per year

Operations Manager – Law Firm (with Legal Aid Experience)

About the Role

A national law firm is seeking an experienced and proactive Operations Manager to support the smooth and efficient running of the practice. This pivotal role will work closely with senior leadership to oversee day-to-day operational performance, drive continuous improvement initiatives, and ensure teams are fully supported to deliver high-quality legal services.

A background in Legal Aid processes and compliance is essential, as you will play a key part in maintaining controls, supporting audits, and ensuring the business continues to meet regulatory and contractual obligations.

Key Responsibilities

  • Oversee daily operational activity across multiple legal teams to support business efficiency and service delivery.
  • Manage, monitor, and optimise Legal Aid processes, including file management, billing, claims, and compliance requirements.
  • Support preparation for Legal Aid audits, implementing improvements based on feedback.
  • Work closely with Heads of Department to identify operational risks, capacity issues, and resourcing needs.
  • Assist in managing supplier relationships, facilities, and administrative support functions.
  • Develop and implement policies, workflows, and best-practice procedures to improve productivity and reduce operational friction.
  • Collaborate with finance and compliance teams to ensure alignment with SRA requirements, Legal Aid Agency contract obligations, and internal governance.
  • Produce reports on operational metrics, performance trends, and efficiency opportunities.
  • Lead, coach, and support administrative and support staff, fostering a culture of accountability and continuous improvement.
  • Drive firm-wide projects such as system implementations, process redesign, and change management initiatives.

Skills & Experience Required

  • Proven experience in an operations, practice management, or business support role within a law firm.
  • Strong working knowledge of Legal Aid Agency processes, billing structures, portal usage, and auditing requirements.
  • Understanding of regulatory frameworks (including SRA Standards & Regulations).
  • Confident working with performance data, KPIs, and operational reporting tools.
  • Excellent communication and stakeholder-management skills, able to influence at all levels.
  • Highly organised with the ability to prioritise competing demands and drive deadlines.
  • Experience supporting change projects and implementing new ways of working.
  • Strong problem-solving ability with a continuous-improvement mindset.

Desirable

  • Experience with case management systems (e.g. Proclaim, SOS, or similar).

What's on Offer

  • The opportunity to join a well-respected national firm committed to access to justice.
  • A supportive, collaborative culture focused on quality and innovation.
  • Hybrid working options and ongoing professional development.

How to Apply

Please submit a CV and covering letter outlining your relevant experience and interest in the role. All applications are being handled by HarKaye.

  • Operations Manager

    7 days ago

    Manchester, New Hampshire, United Kingdom Ocado Logistics Full time £45,000 - £65,000 per year

    Delivery Operations Manager – ManchesterLocation: Manchester SpokeSalary: CompetitiveAt Ocado Logistics, part of Ocado Group, we pride ourselves on being a global technology leader in online grocery, e-commerce fulfilment, and logistics. We're not just moving goods – we're driving innovation in how customers receive their orders.We're now looking for a...

  • Operations Manager

    7 days ago

    Manchester, New Hampshire, United Kingdom Andron Facilities Management Full time £40,000 - £80,000 per year

    Job Title: Operations Manager (Residential Sector)Work Location: North (M62 Corridor)Reports to: Regional Operations ManagerHours: 40 hours per weekRole Overview:Andron FM is one of the UK's largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic,...

  • Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom BWD Search & Selection Full time £40,000 - £70,000 per year

    Operations Manager | £40,000–£70,000 DOE | ManchesterJoin a fiercely independent financial planning firm as their new Operations Manager, working directly with the Board and key decision-makers in a thriving, family office-style environment.You will:Take ownership across HR, IT, finance controls, compliance MI, and office operations.Be the glue that...

  • Operations Manager

    5 days ago

    Manchester, New Hampshire, United Kingdom Rise at Seven | Search-First Content Marketing Agency Full time £40,000 - £47,000 per year

    The RoleWe're looking for a commercially-minded, process-drivenOperations Managerto drive operational efficiency, financial performance and scalable growth across our UK and US teams — someone who lives and breathes process, fixing capacity bottlenecks, and proactively manages commercial impacts of delivery delays.This role sits at the core of agency...

  • Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom AEPartners UK Full time £60,000 - £96,000 per year

    Role OverviewThe HV Operations Manager is responsible for the strategic leadership, delivery, and performance of major high-voltage (HV) construction and upgrade projects, including substations, overhead lines, cable installations, grid connections, and associated electrical infrastructure. This role ensures that all projects are delivered safely, on time,...

  • Operations Manager

    5 days ago

    Manchester, New Hampshire, United Kingdom Search Full time £60,000 - £80,000 per year

    Operations Manager - CollectionsLocation – Manchester – City Centre – Hybrid 3 days office and 2 days at homeSalary - £60,000 DOE plus yearly bonusStart date – ASAPWorking Hours – 37.5 hoursWhy Join Us?Our Client pride's themselves on delivering exceptional service to their clients. Are you an energetic and ambitious leader with a passion for...

  • Development/Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom RiskPod Full time £60,000 - £80,000 per year

    Development & Operations Manager — Sovereign AI DefenceLocation:North West England (Manchester / Liverpool corridor – hybrid, UK citizenship required)Salary:Up to£70,000+ pension + security clearance supportType:Permanent, full-timeSector:Defence • Artificial Intelligence • Cloud InfrastructureReports to:Head of Engineering / CTOAbout the...

  • Accounting Operations Manager

    24 hours ago

    Manchester, New Hampshire, United Kingdom GT Consulting | GTC Full time £840,000 - £964,000 per year

    Finance Operations ManagerHigh-Growth PE Business | Manchester | Hybrid (2 days)£70,000 – £80,000 + benefitsConfidential Search – via GTCAre you a Finance Operations leader who thrives in complexity, cares deeply about control, and knows how to build scalable processes that can withstand growth?We're supporting a high-growth, PE-backed business on the...

  • General Manager – Golf Operations

    3 days ago

    Manchester, New Hampshire, United Kingdom Golf Jobs Full time £36,000 - £38,000 per year

    This is a multi-site role, covering:Heaton Park Golf Course, ManchesterMarland Golf Course, RochdaleStanley Park Golf Course, BlackpoolSkip the politics. Lead with impact. Build something that matters.Tired of endless committee meetings and member politics? Ready to run golf operations the way they should be run: with professional leadership, clear...

  • Operations Director

    2 weeks ago

    Manchester, New Hampshire, United Kingdom Prestige Talent Partners Full time £60,000 - £120,000 per year

    This role will suit a range of candidates from Operations Managers looking for a step up in to their next role, through to Operations Directors who are looking to move in to a Managing Director Position.As such, if your salary falls outside the advertised range but you feel that you have the required skills, we would still like to hear from you.Experience in...