Operations Manager

5 days ago

Manchester, New Hampshire, United Kingdom Search Full time £60,000 - £80,000 per year

Operations Manager - Collections

Location – Manchester – City Centre – Hybrid 3 days office and 2 days at home

Salary - £60,000 DOE plus yearly bonus

Start date – ASAP

Working Hours – 37.5 hours

Why Join Us?

Our Client pride's themselves on delivering exceptional service to their clients. Are you an energetic and ambitious leader with a passion for management We are looking for a Collections Operations Manager to join our client based in City Centre of Manchester due to start ASAP.

Role Purpose:

  • Lead and mentor a team of 5 Team Leaders across Collections and customer service to achieve the departmental key performance indicators.
  • Create an inspiring and motivating customer centric culture.
  • Provide regular feedback to Team Leaders to support their development.
  • Identify developmental gaps in the department and plans how these will be closed.
  • Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.
  • Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.
  • Share and present key information to stakeholders.
  • Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.
  • Support in drafting and implementing policies and procedures.

Essential Criteria

  • Proven experience in a Collections leadership role within a regulated environment.
  • Strong understanding and knowledge of collections strategies and best practice.
  • Ability to analyse data and make data driven decisions.
  • Excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.
  • Someone who is ambitious and energetic to lead teams

What We Offer:

  • 25 days holiday (rising after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
  • Private Medical
  • Health cash plan
  • Pension
  • Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
  • Employee discounts – discounts you can access anywhere, anytime for all major shops.
  • Paid sick leave – enhanced company sick pay.
  • Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Please apply today if you are keen to discuss further Interviews being carried out ASAP

  • Operations Manager

    7 days ago

    Manchester, New Hampshire, United Kingdom Ocado Logistics Full time £45,000 - £65,000 per year

    Delivery Operations Manager – ManchesterLocation: Manchester SpokeSalary: CompetitiveAt Ocado Logistics, part of Ocado Group, we pride ourselves on being a global technology leader in online grocery, e-commerce fulfilment, and logistics. We're not just moving goods – we're driving innovation in how customers receive their orders.We're now looking for a...

  • Operations Manager

    2 weeks ago

    Manchester, New Hampshire, United Kingdom HarKaye Core Talent Full time £45,000 - £65,000 per year

    Operations Manager – Law Firm (with Legal Aid Experience)About the RoleA national law firm is seeking an experienced and proactive Operations Manager to support the smooth and efficient running of the practice. This pivotal role will work closely with senior leadership to oversee day-to-day operational performance, drive continuous improvement initiatives,...

  • Operations Manager

    7 days ago

    Manchester, New Hampshire, United Kingdom Andron Facilities Management Full time £40,000 - £80,000 per year

    Job Title: Operations Manager (Residential Sector)Work Location: North (M62 Corridor)Reports to: Regional Operations ManagerHours: 40 hours per weekRole Overview:Andron FM is one of the UK's largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic,...

  • Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom BWD Search & Selection Full time £40,000 - £70,000 per year

    Operations Manager | £40,000–£70,000 DOE | ManchesterJoin a fiercely independent financial planning firm as their new Operations Manager, working directly with the Board and key decision-makers in a thriving, family office-style environment.You will:Take ownership across HR, IT, finance controls, compliance MI, and office operations.Be the glue that...

  • Operations Manager

    5 days ago

    Manchester, New Hampshire, United Kingdom Rise at Seven | Search-First Content Marketing Agency Full time £40,000 - £47,000 per year

    The RoleWe're looking for a commercially-minded, process-drivenOperations Managerto drive operational efficiency, financial performance and scalable growth across our UK and US teams — someone who lives and breathes process, fixing capacity bottlenecks, and proactively manages commercial impacts of delivery delays.This role sits at the core of agency...

  • Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom AEPartners UK Full time £60,000 - £96,000 per year

    Role OverviewThe HV Operations Manager is responsible for the strategic leadership, delivery, and performance of major high-voltage (HV) construction and upgrade projects, including substations, overhead lines, cable installations, grid connections, and associated electrical infrastructure. This role ensures that all projects are delivered safely, on time,...

  • Development/Operations Manager

    1 week ago

    Manchester, New Hampshire, United Kingdom RiskPod Full time £60,000 - £80,000 per year

    Development & Operations Manager — Sovereign AI DefenceLocation:North West England (Manchester / Liverpool corridor – hybrid, UK citizenship required)Salary:Up to£70,000+ pension + security clearance supportType:Permanent, full-timeSector:Defence • Artificial Intelligence • Cloud InfrastructureReports to:Head of Engineering / CTOAbout the...

  • Accounting Operations Manager

    22 hours ago

    Manchester, New Hampshire, United Kingdom GT Consulting | GTC Full time £840,000 - £964,000 per year

    Finance Operations ManagerHigh-Growth PE Business | Manchester | Hybrid (2 days)£70,000 – £80,000 + benefitsConfidential Search – via GTCAre you a Finance Operations leader who thrives in complexity, cares deeply about control, and knows how to build scalable processes that can withstand growth?We're supporting a high-growth, PE-backed business on the...

  • General Manager – Golf Operations

    3 days ago

    Manchester, New Hampshire, United Kingdom Golf Jobs Full time £36,000 - £38,000 per year

    This is a multi-site role, covering:Heaton Park Golf Course, ManchesterMarland Golf Course, RochdaleStanley Park Golf Course, BlackpoolSkip the politics. Lead with impact. Build something that matters.Tired of endless committee meetings and member politics? Ready to run golf operations the way they should be run: with professional leadership, clear...

  • Operations Director

    2 weeks ago

    Manchester, New Hampshire, United Kingdom Prestige Talent Partners Full time £60,000 - £120,000 per year

    This role will suit a range of candidates from Operations Managers looking for a step up in to their next role, through to Operations Directors who are looking to move in to a Managing Director Position.As such, if your salary falls outside the advertised range but you feel that you have the required skills, we would still like to hear from you.Experience in...