Motor Claims Engineering Specialist

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we've been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we've quickly become the number one online motor insurance provider. In fact, we're trusted by over 4 million drivers. And now we're expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a
Motor Claims Engineering Specialist
to join our
Claims UK team.
In this role you will support the strong oversight of our Third-Party Administrator and related suppliers to ensure that engineering services provided to our customers are completed to the levels of quality, cost, and compliance standards we would expect. In addition, you will act as a key subject matter expert on technical engineering topics as we build out our proprietary Global Claims Platform.

Excited to make an impact? Here are the details
What You'll Do

• Designing, implementing, and overseeing a framework of advanced engineering oversight: Establish a framework for providing portfolio-wide oversight of our Third-Party Administrator's engineering activities. Analyse claims-level data on an in-depth basis to identify areas for improvement related specifically to engineering activities. This could include assessment of their Repair network agreements, parts delivery strategies, and other engineering cost strategies.
• Providing ongoing technical scrutiny over our TPA's engineering activities: Continually assess the engineering performance of our TPA and its engineering partners and suppliers across a range of Quality, Cost, and Compliance KPIs. Conduct regular case audits and provide secondary oversight checks across Repair works completed on behalf of our customers.
• Acting as a technical point of escalation related to engineering topics: Act as a final point of escalation/referral for complex and/or high-value claims as relates to engineering-specific topics.
• Acting as an Engineering subject-matter expert to the Platform team: Work alongside Product / Engineering to provide advice and expertise on Engineering-specific areas as we build out these features and functionalities in the Global Claims Platform.

What We're Looking For

• Proven experience (7+ years) in a senior technical and/or claims auditing function within motor insurance claims, specifically dealing with engineering oversight
• Experience in providing advanced oversight of Repair Networks
• Experience dealing with high-value / complex Repairs / Total Loss settlements
• Must have experience of using Audatex and Glassmatix estimating systems
• Comfortable working in a growing / scale-up business environment

Nice-to-have

• Relevant professional qualifications, such as from the Institute of Automotive Engineering Assessors (IAEA) or equivalent

Why You'll Love It Here
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

Work Your Way:
Enjoy hybrid working, with a mix of home and office days.

Grow with us:
We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform:
Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you're a match?
Apply now
.

At Prima, we celebrate uniqueness. If you don't meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at Let's build the future of insurance, together.