Motor Claims Handler

5 days ago

Manchester, United Kingdom Davies Resourcing Full time

**Role Overview**:
Davies Resourcing are working with a growing Fintech Insurance business who are currently going through a large period of change and transformation. As a result, they have a need to expand their Customer Contact Centre and therefore have to hire a number ofClaims Handlers with or without previous experience.
You will be the first point of call via telephone for a customer who has been involved in a motor accident, You will need to proactively record, process and settle First Notification of Loss motor claims in accordance with our principles and procedures, andmaintain files within our service standards.
**Key Responsibilities**:

- You will be the first point of call via telephone for a customer who has been involved in a motor accident
- Proactively record, process and settle First Notification of Loss motor claims in accordance with our principles and procedures, and maintain files within our service standards
- Ensure that all files are reserved accurately and promptly within our reserving philosophy and be personally responsible for ensuring the reserves fully reflect the level of damages on each file
- Process cheques on claims files as required and in accordance with your authorities
- Identify and champion potential fraudulent claims and action as per guidelines
- Ensure liability is agreed within existing case law and accident circumstances
- Effectively negotiate with customers, suppliers and all relevant third-party representatives
- Adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
- Be compliant with health and safety policies at all times
- Ensure compliance with company standards/regulations at all times
- Any other reasonable duties as required

**Experience & Knowledge**:

- Demonstrable experience from a Customer Service role within Financial Services
- Knowledge from a Motor Claims environment (Desirable)
- Understanding of motor insurance processes and the end-to-end customer claims process
- Problem-solving skills with the ability to adopt a logical approach to resolving problems
- Complaint resolution is essential
- Coaching/training experience desirable
- Good Liability Knowledge and a confident challenger
- Understanding of engineer’s reports
- Excellent communication, time management and organisation skills
- Desire to learn and develop through continuous training
- Embrace, embed and incorporate our Company Values

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