Account Manager

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Off to Work Full time £55,000 - £65,000 per year

Account Manager - Total Facilities Manager (IFMS)

East Riding - Yorkshire

Multiple education sites

Salary up to £65,000 – DoE

Company Car & Excellent benefits

About the Role

An exceptional opportunity has arisen for an experienced Total Facilities Manager to lead the full delivery of hard and soft FM services across a multi-site education and community portfolio.

This pivotal role requires a commercially focused, results-driven leader to ensure excellence in service delivery, contractual compliance, and stakeholder satisfaction. You will have full responsibility for contract performance, financial management, operational delivery, and team leadership — maintaining the highest standards across all facilities and services.

You'll drive operational excellence, client satisfaction, and commercial success across a diverse range of FM services, including building maintenance, lifecycle and variation works, catering, cleaning, and grounds management.

Key Responsibilities

  • Lead and manage all hard and soft FM services, ensuring contractual and safety compliance.
  • Deliver sector-leading service standards across maintenance, cleaning, catering, and support functions.
  • Provide strong leadership, direction, and motivation to a large, multi-disciplinary team.
  • Manage budgeting, forecasting, cost control, and lifecycle planning for a £5M+ contract.
  • Oversee subcontractor performance and ensure best value through effective commercial management.
  • Maintain strong, proactive relationships with clients and stakeholders.
  • Ensure compliance with Health & Safety, environmental, and quality standards.
  • Leading a team of 90+ across multiple disciplines.

About You

  • Proven experience in a senior Facilities Management role (PFI or multi-site environment preferred).
  • Strong understanding of hard and soft FM operations.
  • Commercially astute, with solid financial management and reporting skills.
  • Excellent leadership and communication skills — able to inspire, develop, and manage large teams.
  • Knowledge of SFG20, statutory compliance, and AP/RP structures.
  • Minimum 10 years' experience in senior FM management.
  • Recognised Health & Safety qualification and hands-on audit/investigation experience.

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